System Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

 

Role Summary

Motorola Solutions (MSI) is seeking a System Manager / Technical Consultant to serve as the primary onsite lead for a key customer in Anne Arundel County, MD. This role is critical to delivering on our Maintenance Agreement by coordinating all service activities with local providers while actively identifying opportunities to expand MSI’s service footprint.

Residency Requirement: Candidates must currently reside within a commutable distance of Anne Arundel County and be willing to work daily at the customer’s onsite location.

Key Responsibilities

• Contract Management: Oversee day-to-day activities to ensure 100% compliance with MSI’s contractual commitments, specifically focusing on response and restoration timeframes.

• Relationship Leadership: Act as the central liaison between MSI, the local service partner, and the customer to ensure peak satisfaction.

• System Performance: Remotely diagnose failures, manage emergency escalations, and monitor monthly system availability metrics.

• Business Growth: Collaborate with the Sales Account Executive to identify new sales opportunities and formulate future communication requirements for the customer.

• Technical Design & Upgrades: Review recommendations for system modifications and improvements with Engineers and third-party contractors to ensure total compatibility.

• Reporting: Maintain accurate service histories and prepare professional briefings for customer and Motorola leadership.

Technical Qualifications

• Certifications: Microsoft MCSE or equivalent; Cisco CCNA or related experience.

• Operating Systems: In-depth installation and troubleshooting experience for Windows Server (2008/2012) and Windows (7/10).

• Infrastructure: Deep experience with Windows Domain architecture, Active Directory, and LAN/WAN troubleshooting.

• Hardware: Hands-on experience with Dell and HP server/desktop hardware.

• Specialized Systems: Experience with Linux/UNIX technical support, VOIP applications, and 3rd party integrations.

  • Priority consideration will be given to candidates with VESTA experience.

Soft Skills & Professionalism

• Communication: Exceptional written and oral English fluency; ability to translate technical issues for non-technical stakeholders.

• Stress Management: Proven ability to troubleshoot critical, high-pressure issues while maintaining calm, effective communication with management.

• Proactive Growth: A "consultative" mindset geared toward continuous improvement and identifying customer needs.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $115,000-$120,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-ONSITE

Basic Requirements

• Associates degree in Computer Science (or related degree ) OR at least 4+ years of work experience in resolving customer technical issues

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.