Systems Administrator (Mac & Windows)

• Administer and support macOS and Windows systems, ensuring optimal performance and uptime.
  

• Manage user accounts, access control, and permissions in Active Directory, Azure AD, and/or Google Workspace.
  

• Oversee device deployment, configuration, and patch management using tools such as Intune, Jamf, or Kandji.
  

• Implement and maintain security policies, including encryption, MFA, and endpoint protection.
  

• Monitor and troubleshoot network performance, VPN connectivity, and hardware/software issues.
  

• Support cloud infrastructure (e.g., Microsoft 365, AWS, or Google Cloud) as part of day-to-day operations.
  

• Maintain backup and disaster recovery processes.
  

• Create and update IT documentation, procedures, and asset inventory.
  

• Collaborate with engineering and security teams to enforce best practices and improve system reliability.
  

• Provide Tier 2/3 technical support to internal users and coordinate escalations when needed.
  

• 4+ years of experience as a Systems Administrator, IT Specialist, or similar role.
  

• Strong knowledge of macOS and Windows operating systems and ecosystems.
  

• Experience with device management tools (e.g., Jamf, Intune, Kandji).
  

• Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
  

• Familiarity with scripting or automation (Bash, PowerShell, Python).
  

• Experience with identity and access management (Active Directory, Azure AD, Okta, etc.).
  

• Hands-on experience with endpoint security, patching, and compliance.
  

• Excellent troubleshooting and communication skills.
  

Nice to Have

• Experience with Linux servers or hybrid environments.
  

• Knowledge of cloud platforms (AWS, GCP, or Azure).
  

• Background in Zero Trust architecture or MDM policy design.
  

• Competitive salary in USD or local currency.
  

• Fully remote.
  

• Professional development and certification opportunities.