Systems Analyst

We have team members in the US, UK, Canada, and India. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.

WE OFFER:

• Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage
• An inclusive and extended parental leave policy, birth mothers are fully paid up to 24 weeks
• Uncapped vacation time off
• 9 paid holidays
• 10 paid sick days
• 32 hours of paid volunteer time off
• Training and growth opportunities
• A multicultural and diverse team
• A supportive work environment
• Social events
• Agio swag
• And more

The estimated pay range for this role, based in New York, is $95,000.00 - $105,000.00.  

Job Description

As a Systems Analyst, you will have a significant impact at Agio.  Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment.  You have the ability to create a positive experience for our clients and influence their impression of Agio. 

You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client’s requirements.  The Systems Analyst will be a level 1 and 2 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills.  Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement. 

We are seeking two individuals - first, a field support expert to conduct site visits to 2-4 clients in the city and second, a dedicated support resource who will be supporting one of our clients exclusively.

Please indicate which role(s) you would would be interested in applying to.

Field Support

• Hours of work: 8:00am-5:00pm, Monday-Friday
• Arrangement: 100% onsite
• Address: Various office sites in the city

Dedicated Support

• Hours of work: 9:00am-6:00pm, Monday-Friday
• Arrangement: 100% onsite
• Address: NYC, NY 10019

Responsibilities 

• Must be a self-starter, able to work through issues from start to finish with little assistance, and report back with root cause and recommendations.
• Hands on experience with server hardware and be comfortable with installing parts and racking/stacking systems when necessary.
• Hands on desktop experience (WIN10 and WIN11) and troubleshooting
• Understanding how to setup shared folders and map drives
• On-call is required as a part of this role. Analysts are expected to be available when necessary to take escalations from systems engineers and team leads. 
• Willing to work as part of a team and collaborate with members from the network, systems and security teams and outside vendors as well.
• Experience with administering and maintaining Active Directory and Group Policy.
• Should be comfortable speaking to clients regarding their technology needs and making recommendations
• Ability to troubleshoot/resolve hardware and software issues, in a timely manner
• Ability to work from a ticketing system and provide quality updates to clients and internal teams

Skills & Qualifications

• Ability to work onsite
• 5+ years of experience providing end-user support
• 5+ years hands on desktop support experience including but not limited to:
  • Desktop and laptop hardware troubleshooting 
  • MS Windows 10 and 11 and Mac OS
  • Mobile device management (i.e. iPhone, Android, Blackberry) using MS Intune
  • M365 and O365 administration
  • Strong understanding of MS Azure / Entra ID and MS Intune
• 4+ years hands on Server Administration experience including but not limited to:
  • Active Directory account management
  • HP Server hardware
• Trade platform experience (Bloomberg, Reuters, etc.)
• Passion for delivering an outstanding client experience
• Superior written and verbal communication skills
• Confident and friendly phone presence
• Professional in-person presence
• Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
• Collaborative, team-player, stays “Cool Under Pressure”

PREFERRED EXPERIENCE 

• Cisco networking technologies a plus but not required
• Linux/Unix experience also a plus but not required
• B.S/B.A. Degree or Relevant Experience preferred