Systems Analyst II

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our Team and What We'll Accomplish Together

TELUS Health is seeking a Systems Analyst II to support our pension administration technology solutions. This role combines technical support, systems analysis, software testing, and operational excellence to help clients effectively manage employee pension programs.

As part of a collaborative and remote-first team, you'll troubleshoot complex issues, perform root cause analysis, support software enhancements, and partner with implementation and product teams to deliver exceptional client experiences. This is an excellent opportunity for someone who enjoys solving problems, working across multiple systems, and making a direct impact on client success.

What You'll Do

• Provide functional and technical support, troubleshoot issues, and deliver timely solutions to clients and end users.
• Perform root cause analysis, document findings, and partner with cross-functional teams to resolve system, process, and data-related issues.
• Execute unit and regression testing to support software enhancements, releases, and system improvements.
• Manage service requests through ticketing and CRM platforms while ensuring SLA compliance and accurate issue tracking.
• Support client implementations and go-live activities, contributing to successful onboarding and a positive client experience.
  

What You bring

• Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in SaaS customer support, technical support, systems analysis, or business application support.
• Strong troubleshooting, root cause analysis, and problem-solving skills.
• Knowledge of software testing methodologies, including unit and regression testing.
• Proficiency with Microsoft Excel and business applications.
• Excellent written and verbal communication skills.
• Highly organized, self-motivated, and able to manage competing priorities in a remote work environment.

Great-to-haves

• Experience supporting Pension Administration Systems, Benefits Administration Platforms, Financial Services or Retirement Platforms
• Experience with CRM, ticketing, or workflow management systems.
• Familiarity with SaaS-based software solutions.
• Experience supporting software implementations, client onboarding, or system go-lives.
• Exposure to Microsoft Copilot or other AI-enabled productivity tools.

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. 

Job Posting Vacancy Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.