Provide dedicated onsite cloud and infrastructure support, escalate Level 1/2 incidents, monitor systems, perform backups/patching, troubleshoot compute/network/identity/security issues, automate operational tasks, follow change control, conduct RCAs, and maintain documentation and runbooks to ensure secure, reliable cloud operations.
Portfolio BI’s flagship products and services, PBI Axiom, PBI Vector, and PBI Stratus, enable alternative asset managers to address their data challenges in analytics, workflow, governance, and security.
We are seeking a skilled Systems Engineer – Dedicated Onsite to support, maintain, and optimize our cloud infrastructure. The ideal candidate has hands-on experience with cloud services, monitoring tools, incident response, and operational best practices. This role is an escalation for Level 1 and 2 support issues and collaborates with engineering teams and the customer’s onsite CTO to deliver reliable onsite support and secure cloud operations.
This role follows a hybrid working model, with 4 days on-site and 1 day working from home.
Requirements
- 2–4 years of experience in cloud operations, system administration, or related role
- Hands-on experience with one or more major cloud platforms (preferably Azure)
- Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling)
- Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.)
- Experience with Windows server administration (Active Directory, Group Policy)
- Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.)
- Ability to script basic automations (PowerShell, Bash, Python, etc.)
- Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation)
- Excellent troubleshooting, communication, and documentation skills
- Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
Preferred Qualifications:
- Financial industry experience, including familiarity with market vendors: Bloomberg, Thomson Reuters, CapIQ, etc.
- Relevant cloud certifications (Azure Administrator Associate, etc.)
- Experience in hybrid cloud environments or on-prem integrations
- Exposure to containerization (Docker, Kubernetes) and serverless technologies
- Knowledge of ITIL practices or experience working in an ITSM environment (ServiceNow, Jira)
- Experience with basic Linux sever administration
- Experience with cybersecurity solutions, such as Windows Defender, Crowdstrike, Microsoft Sentinel, Darktrace
- Experience with Citrix XenApp or similar products
- Basic knowledge of virtualization and storage platforms
Key Responsibilities:
Onsite & Infrastructure Support
- Provide support for cloud systems, platforms, and deployed applications
- Provide desktop support and infrastructure services for onsite users
- Monitor system performance, availability, and capacity using cloud-native and third-party tools
- Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services
- Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance
Incident & Problem Management:
- Respond to and resolve escalated alerts and tickets within SLA
- Conduct root cause analysis (RCA) for recurring issues and implement corrective actions
- Collaborate with Level 3 and engineering teams for complex problem resolution
Deployment & Automation:
- Adhere to strict change control procedures
- Support deployment activities including configuration changes, updates, and rollout of new cloud resources
- Contribute to automation and scripting of operational processes
Security & Compliance:
- Follow established security controls, patch management cycles, and compliance guidelines
- Assist in identity and access management (IAM) tasks and policy updates
- Support cloud governance, logging, and monitoring best practices
Documentation & Process Improvement:
- Maintain accurate documentation of systems, procedures, and operational runbooks
- Recommend improvements to enhance reliability, performance, and operational efficiency
Benefits
This is a full time role with the following employment benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development, including support for cloud and security certifications
Portfolio BI is an equal opportunities employer and welcomes applications from all backgrounds. Candidates must have the right to work in the United States. We cannot provide visa sponsorship for this role.
Portfolio BI New York, New York, USA Office
1370 Broadway, Floor 11, New York, NY, United States, 10018
Similar Jobs
eCommerce • Fashion • Retail • Sales • Wearables • Design
Greet and assist guests, prepare handcrafted beverages and food, drive sales of beverages and merchandise, maintain product knowledge and visual standards, ensure cleanliness and food safety, operate espresso equipment, collaborate with team, and follow store policies and cash-handling procedures.
Financial Services
Lead enterprise architecture and engineering strategy for AI-native, cloud-native platforms. Define AI-enabled patterns, governance, and guardrails; drive platform modernization, CI/CD, IaC, automated testing, reuse-first engineering, and mentor architect-engineers while ensuring security, resiliency, and auditability.
Top Skills:
Agent-Driven Code GenerationAgentic AiAi/MlApi-FirstAutomated Conformance TestingAutomated TestingCi/CdCloud-NativeData MeshDomain-Driven DesignEvent-Driven ArchitectureIncident-Response AutomationInfrastructure-As-CodeMicroservicesRelease AutomationSecure Sdlc
.jpg)
Fintech • Insurance • Payments • Social Impact • Financial Services
The role involves sourcing new business for 1031 QI services, building client relationships, and facilitating tax-deferred exchanges while working independently and leveraging industry knowledge for client satisfaction.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
