Provides Tier II support for cloud-based environments, including Office 365 and Azure migrations, tenant management, troubleshooting, Azure server maintenance, endpoint support, and networking diagnostics. Investigates root causes, remediates incidents, communicates technical findings, and guides clients. Requires enterprise technology support experience, Active Directory and Exchange knowledge, and familiarity with Outlook. Occasional onsite visits are required.
Company Description
Metro CSG is a New York City based IT firm, specialized in helping businesses integrate cloud technology into their operations. We seek to apply our expertise to the individual needs of our clients to meet their unique goals, creating customized, strategic solutions.
Job DescriptionMetro CSG is a cloud focused managed service provider, currently seeking out a new Systems Engineer to join our team of IT professionals. As a Microsoft partner, our solution package is primarily focused in support & management of Microsoft’s ecosystem of enterprise products, including: Office 365, Azure, & Windows 10. Candidate experience managing these platforms is preferred.
In this Tier II IT role, you will be expected to provide in-depth analysis of cloud-based environments and identify underlying root causes of technical issues. Furthermore, the Systems Engineer must be able to succinctly communicate findings, remediate incidents and provide guidance where necessary.
Responsibilities:
- Assist with Office 365 and Azure Migrations
- Office 365 tenant management and troubleshooting
- Support with End user PC/MAC/Mobile Devices
- Azure server maintenance
- Networking diagnostics and support
- Occasional onsite visit
- Degree in a technical field or relevant Experiences
- Experience supporting/managing enterprise technology
- Microsoft Active Directory knowledge and experience
- Previous experience deploying and/or managing Microsoft Exchange solutions
- Outlook 2007/2010/2013/2016 experience
- Existing certification in either Office 365 or Azure is a plus
Benefits:
- Salary and Bonus
- Participate with a fast growing team to witness the evolution of "cloud" push
- Paid vacation/sick days
- Self-set schedule of daily tasks and activities
- Company health insurance package
- Opportunity to earn Microsoft Certifications
- Learn More Microsoft technologies through company sponsored training
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