About Us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
The Opportunity:
As a Talent Acquisition Operations Associate, you'll help drive the systems, processes, and experiences that power our recruiting function. You’ll continue to support candidate logistics and coordination while stepping into more strategic ownership of key recruiting systems, workflows, and initiatives. You'll collaborate closely with recruiters, hiring managers, and cross-functional teams to ensure we’re operating efficiently while keeping the candidate experience at the forefront.
This role is ideal for someone who thrives in the details, enjoys building and improving systems, and wants to make an impact on the full talent lifecycle. This role reports to the Senior Manager of Talent Acquisition Operations.
What You’ll Be Doing:
- Lead scheduling and coordination for candidate interviews (including high-priority and confidential candidates) to ensure consistency, responsiveness, and care throughout the candidate experience.
- Coordinate onsite interviews and act as the point of contact for candidates when they visit the office, providing white glove service and support.
- Optimize and act as a key owner of our applicant tracking system (ATS), including configuration, troubleshooting, automation setup, and integration with add-on tools.
- Develop and manage recruiting documentation and workflows (e.g., interview playbooks, interviewer guides, pipeline workflows) to improve team efficiency and onboarding.
- Create and maintain reports to monitor recruiting metrics
- Partner with the Talent team to identify, scope, and lead or support projects focused on scheduling SLAs, candidate experience, compliance, etc.
- Serve as a go-to expert on recruiting systems and operations, training team members on tools, workflows, and best practices.
- Troubleshoot system issues and collaborate with vendors or partners as needed to maintain smooth functionality across platforms.
- Research and test new tools or vendors as the talent team scales.
You’ll Be a Great Fit If:
- You have 2+ years of experience in talent operations or recruiting coordination, ideally at a high-growth organization.
- You’re highly organized and detail-oriented, and thrive when juggling operational details, systems logic, and cross-functional communication.
- You’ve worked closely with an applicant tracking system (Greenhouse/Ashby strongly preferred), and you're experienced with scheduling interviews as well as troubleshooting issues, creating customizations, and improving workflows.
- You enjoy working with data - cleaning it, interpreting it, and using it to guide decisions and drive improvements.
- You’re proactive and solution-oriented, always looking for ways to make the recruiting experience more efficient and delightful.
- You love documentation and take pride in building clean, easy-to-follow internal resources.
- You’re an excellent and professional communicator, and can easily connect with everyone from executive leaders to candidates.
- Experience supporting Tech Recruitment teams is a plus.
Employment Type: Full Time, Exempt
Base Compensation: The base compensation range for this position is $77,000 - $90,000 USD Annually
This is a hybrid role with the expectation to work onsite from our NYC hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites). You may also be asked to occasionally work onsite Mondays or Fridays depending on in-person candidate interview needs.
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.
Full Time Employee Benefits:
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected]. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.
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Grow Therapy New York, New York, USA Office
Our New York office is located right in the heart of SoHo!
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