TCM Support Navigator (AI Enabled)

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

Bamboo Health is seeking a detail-oriented and adaptable Transitional Care Support Navigator (TCM) to support an AI-driven care coordination workflow.

In this role, you will resolve operational issues, route clinically complex cases to licensed staff or the AI.  This is a non-clinical, non-licensed role focused on coordination, exception handling, and safe handoffs.  You will play a key role in closing care gaps, improving patient engagement, and supporting better outcomes.

This role will begin as a 6‑month contract with the potential to convert to full-time employment based on performance and business needs.

What You’ll Do:

• Monitor and respond to escalated cases where automated outreach or workflows were unsuccessful.
• Assess escalation type and resolve operational issues or route clinical concerns to licensed staff or AI workflows.
• Perform targeted outreach tasks, including screenings, appointment scheduling/rescheduling, and patient re-engagement.
• Use structured workflows to resolve issues efficiently.
• Document actions and transition for continued automation.
• Escalate complex or unresolved issues appropriately and in a timely manner.
• Contribute to a high-volume, exception-based workflow with clear performance expectations.
• Provide feedback to improve workflows, automation, and overall process efficiency.
• Perform initial and ongoing virtual outreach using an omnichannel approach to a qualified population with the goal of engaging identified individuals to understand the needs and barriers to care.
• Utilize motivational interviewing techniques to understand the individual’s care goals.

What You Need:

• 1–3 years in customer service, healthcare support, care coordination, or call center roles.
• Experience with patient outreach and scheduling preferred.
• Strong problem-solving and communication skills.
• Ability to recognize and escalate clinical concerns appropriately (no clinical decision making).
• Comfortable using AI tools, scripts, and structured workflows.
• Strong organization and documentation skills.
• Experience in fast-paced, high-volume environments.
• Access to a quiet, HIPAA-compliant workspace with reliable internet.
• Someone who can thrive in a dynamic, fast-paced, and ever-changing startup environment, demonstrating the ability to navigate ambiguity and embrace challenges with resilience and flexibility.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.  

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.  

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.
#LI-Remote