The Team Lead will oversee their team’s daily tasks and performance, providing guidance, conducting evaluations, and ensuring compliance with KPIs. Responsibilities include monitoring progress, resolving issues, and conducting regular feedback sessions.
Job Overview:
Oversee the functionality & performance of your team members by tracking progress as well as providing guidance, instructions, and coaching to ensure each individual performs to their upmost potential while ensuring the smooth completion of everyday tasks in accordance with the KPIs pertinent to their respective roles. As a Team Lead, you will also be responsible for monitoring your team’s progress, improvement, and overall performance via documented evaluations, which means being responsible for noticing & providing the pertinent feedback and coaching towards the correction of any mistakes and/or errors made throughout the complete requesting process by your team.
Responsibilities & Duties:
What you are expected to do:On a Daily Basis
Oversee the functionality & performance of your team members by tracking progress as well as providing guidance, instructions, and coaching to ensure each individual performs to their upmost potential while ensuring the smooth completion of everyday tasks in accordance with the KPIs pertinent to their respective roles. As a Team Lead, you will also be responsible for monitoring your team’s progress, improvement, and overall performance via documented evaluations, which means being responsible for noticing & providing the pertinent feedback and coaching towards the correction of any mistakes and/or errors made throughout the complete requesting process by your team.
Responsibilities & Duties:
- Ensure all the requests set for the day/week are completely followed up by the end of the day/week.
- Detect, comprehend & resolve any mistakes made by the team members.
- Identify problem areas and be able to coach, guide & correct team members’ performance.
- Organize, structure & motivate the team to fulfill or surpass pre-established goals (KPIs).
- Generate regular performance reviews (weekly/monthly/yearly).
- Keep thorough track of old requests and make sure these are taken as priority cases.
- Lead and Exemplify: establish yourself as a respectable leader in front of your team members. While you want to have a good relationship with them, you also want to ensure they are following instructions. You can do this by leading by example, toning down any non-work-related matters, demonstrating a dedicated work ethic and enforcing office rules.
- Document and Organize: create a folder in your desktop with the names of all the team members under your direct guidance. Save every email/audit you send and document every error or accomplishment you notice while conducting spot checks throughout the week/month.
- Be aware of what your team does: you are responsible for your team and must be aware of any problem, issue, or action they take. It is important to recognize the strengths and weaknesses of the individuals in your team, be it their writing, organizational skills, performance, or verbal communication.
What you are expected to do:On a Daily Basis
- Monitoring Requests and Follow-Ups Completion
- Ensuring that all your team members’ tasks are completed
- Spot Checks
- Fill out the Attendance Sheet
- Fill out the Spot Checks Sheet
- One-on-One sessions for all your team members to provide feedback, guidance, instructions, goals/expectations, action plan to enhance performance, coaching, highlight good performance, etc.
- One-on-One session with your respective Senior Manager to review your team’s performance
- Attend Team Lead Weekly Meeting with the Senior Managers
- Law Firms STATS & Team Performance Review
- Yearly Performance & Salary Review.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
