Technical Account Manager (m/f/d) - SCAYLE

As the fastest-growing eCommerce platform in Europe, we are now expanding into the US. We’re looking for a Technical Account Manager (m/f/d) who wants to be a true “day one” part of this expansion. It’s a unique opportunity: you get the stability of a proven, high-growth European company combined with the autonomy and blank-canvas feel of a US startup.

Our platform powers the online stores of globally recognized brands – including SNIPES, Harrods, and Manchester United. What makes us different? As part of the Zalando Group, Europe’s largest retail ecosystem, we bring hands-on experience building and scaling large consumer businesses. We know how to delight shoppers – and what it takes to challenge the status quo. Do you want to join us?

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
• Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus is a plus

YOU ARE THE CORE OF OUR COMPANY
We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.

Your contact 
Merle