The Technical Account Manager drives client success by managing accounts, developing strategic roadmaps, providing consultative advice, and overseeing technical issues.
The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.
Your Impact
- **Strategic Roadmap: ** Develop and maintain client business plans and technical roadmaps aligned with our core stack.
- Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.
- Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.
- Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
- Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.
- Business Development: Collaborate with the Sales Team to showcase our value and win new business.
Requirements
What You Bring to the Table
- Experience: A minimum of 3 years communicating complex technical issues to clients.
- Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
- Education: A four-year degree in a technology-related field (relevant experience may offset this requirement).
- Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication.
- Service Mindset: A proven track record in high-level customer service and account management.
Benefits
Why Join McLane Intelligent Solutions ?
We take care of our team so they can take care of our clients. Your benefits package includes:
- Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage.
- Financial Security: 401K plan and Flexible Spending Accounts.
- Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability.
- Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.
Top Skills
Microsoft 365
Networking Topology
Windows Servers
Windows Workstations
Similar Jobs
Digital Media • News + Entertainment
Lead software architecture, coding in Java, mentor engineering teams, collaborate on project requirements, and drive continuous improvement in software solutions.
Top Skills:
AWSAzureCi/CdDockerGitGCPHibernateJavaJpaKubernetesNoSQLSpringSQL
Digital Media • News + Entertainment
As a Senior Platform Engineer, you will lead the operationalization and optimization of platforms, mentor engineers, and collaborate with stakeholders to enhance technical solutions and user experiences. You will ensure reliable software delivery, maintain best practices, and support development teams.
Top Skills:
AWSBashCi/CdDatadogEc2EksElkGitGithub ActionsGrafanaIamKeycloakKubernetesLambdasOktaPythonS3SplunkTableau
Digital Media • News + Entertainment
The role involves selling Comcast services to small and mid-size businesses, focusing on communication solutions, maintaining sales records, and ensuring customer satisfaction.
Top Skills:
Advanced Communications SolutionsDataHosted PbxInternetPriVideoVoice
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
