Own enterprise customer relationships from proof of concept through conversion, renewal, and expansion. Lead technical evaluations, commercial processes, account growth, customer business reviews, issue triage, and renewal forecasting. Translate customer requirements into product priorities while partnering directly with Engineering and Product. This first dedicated Technical Account Manager will also develop the company’s post-sales playbook.
Rabbit is looking for a Technical Account Manager to own the customer relationship from the moment a PoC begins through conversion, renewal, and expansion — across both our European and North American accounts.
You will meet your customers on the PoC kickoff call and stay with them for years. You own the journey: proving value during the PoC, converting them to a paying customer, and then being the person they call about anything.
What makes this role different from a TAM job at a larger company: you sit with the product team. When your customer needs something built, you are not filing a ticket into a queue and hoping. You are in the room where prioritisation happens, arguing their case directly to the engineers who will build it. That access is the role's real leverage.
This is a quota-carrying role. You will be measured on how many PoCs convert and how much your accounts grow.
Key Responsibilities- Own execution and follow-through. When a customer needs something from Rabbit, you own getting it done. Translate their requirements into concrete product asks, prioritise them directly with Engineering and Product, and hold the internal thread until it ships. Report back to the customer either way.
- Own the PoC. Take handoff from the Solutions Engineer at kickoff. Drive the PoC against the agreed success criteria, keep momentum, and make the value undeniable before the evaluation window closes.
- Own the conversion. Run the commercial process from PoC to signed contract with Sales: business case, stakeholder alignment, procurement and security review, negotiation support.
- Own the relationship, long-term. Be the named contact for a dedicated portfolio of EU and US accounts. Run regular check-ins and business reviews. Know their org, their goals, and their politics.
- Drive expansion. Find and close upsell and cross-sell opportunities: new teams, new workloads, new products.
- Triage and escalate. Assess urgency, route to Support Engineering with real context, and stay accountable to the customer through resolution.
- Renew and forecast renewals accurately.
- Proven commercial ownership. You have carried a number — conversion, expansion, retention, or all three — and you have hit it. This is not a support or a pure-CS role.
- 3+ years of experience in data engineering roles with customer facing experience (pre-sales, technical account management), preferably working directly with Enterprises.
- Strong technical acumen, with experience with public cloud platforms and data warehouses (preferably Google Cloud and BigQuery). You will be expected to navigate a customer's environments (technical setup and billing), interpret their cost drivers, and explain what Rabbit found and how it could help without an engineer on the call.
- Demonstrated ability to run a technical evaluation to a decision. You know how to keep a PoC from quietly dying.
- Exceptional written and verbal English. You will be talking to data engineers one hour and their VP the next.
- Comfort operating without layers: you will make calls, own outcomes, and chase things internally yourself.
- Professional Data Engineer (Google) or similar certification
- FinOps or cloud cost management background
- SQL knowledge, experience working directly in customer data environments
- Experience as an early post-sales hire, defining the motion rather than following one
- Proficiency with AI agents for customer analysis, reporting, and research
Employment Details
- Location: US, remote
- Travel: Approximately two US trips per year, plus potentially some European customer visits
- Type: Full-time
Send your CV or LinkedIn profile with a brief note on an account you took from evaluation to long-term customer — what the PoC had to prove, how you converted it, and how the account grew afterwards.
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Provides proactive technical account management for strategic cybersecurity customers. Responsibilities include customer onboarding, platform training, health checks, issue resolution, escalation management, success planning, knowledge-base development, renewal-risk mitigation, and expansion support. The role serves as a customer advocate while collaborating with support, engineering, and sales teams. Candidates need cloud, application infrastructure, security, incident response, forensics, networking, and cloud architecture expertise, along with strong communication and customer-success skills.
Top Skills:
Ai TechnologiesCloud ArchitectureCloud InfrastructureCloud-Native ServicesComputer ForensicsCrowdstrike Falcon PlatformEnterprise Application TechnologiesNetwork AdministrationSaaSWorkload Security
Enterprise Web • Hardware • Internet of Things • Software
Provides strategic and tactical technical guidance to customers using Tulip’s no-code manufacturing platform. Responsibilities include developing technical success plans, advising on architecture and integrations, leading workshops and training, supporting implementations, driving platform adoption, establishing governance, communicating customer requirements to Product and Engineering, and supporting renewals and expansion. The role requires strong manufacturing, MES, Industry 4.0, SaaS, cloud, API, database, and customer-facing technical expertise.
Top Skills:
AIAPIsCloudDatabase SystemsIiotLow-Code PlatformsMesNo-Code PlatformsSaaSTulip
Artificial Intelligence • Enterprise Web • Real Estate • Software • PropTech
Own and grow enterprise customer accounts across investment banking, asset management, and real estate. Drive product adoption by building workflows, configuring integrations, teaching users, managing expectations, and resolving adoption challenges. Serve as the customer and product liaison while identifying renewal and expansion opportunities. The role is remote within the US, requires on-site customer work one week in four, and involves frequent collaboration with technical and executive stakeholders.
Top Skills:
Ai SoftwareData ConnectorsSoftware Platforms
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
