Warner Bros. Discovery
Remote
Hybrid

Technical Account Manager

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Employer Provided Salary: 66,500-123,500 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. Games New York works with some of the top talent in the game industry to build online competitive and social features for video games. Our highly experienced team of engineers utilize cutting-edge technology to build game services that are robust and scalable enough to support world-class developers such as NetherRealm Studios, Rocksteady, Monolith Productions, Warner Bros. Games Montréal, and more!
The Job
WB Games NY is looking to fill a Technical Account Manager position.
As a Technical Account Manager you will be a key member of the WB Games central tech team (WB Games New York), serving as a technical point of contact for all development teams leveraging WBNY's online service platforms.
You will need to be able to understand and explain our products at a technical level to some of the best game development engineers in the industry.
This is a great position for someone with a strong technical background who can take that experience and feel comfortable communicating concepts, both verbally and in written format, to other developers.
Your Role Accountabilities...

  • Become an expert in our backend service products. Put yourself in a position to understand and confidently explain our products to the game development engineers leveraging our products. This is the foundational piece of this position. You can't fulfill your other job requirements without expert knowledge of our API and services.
  • Analyze customers' requirements and suggest existing features in our online service products to meet their requirements. This will include regularly using our online service products, digging in with the exact API endpoints being used by your customers, and using your technical background to suggest the most efficient way to integrate with our APIs.
  • Train customers associated with your account(s) to use our products effectively. Your customers will be game developers and engineers, so a level of comfort communicating and collaborating with other developers is required.
  • Regularly review the API usage patterns of your customers throughout an individual game's lifecycle. Use these API reviews to ensure customers are following best practices, align with the technical design you've provided, and are safely prepared to launch to the public.
  • Facilitate load testing efforts by creating and maintaining simple scripts to mock API traffic coming from games.
  • Assist with challenging level-one technical support requests and issue escalations from game teams. Address all account-related queries in a timely fashion.
  • Provide internal WBNY development team with customers' feedback to help identify potential new product features or products.
  • Provide support and game-specific implementation expertise to WBNY's Live Operations team during live incidents to help us identify issues and recover.
  • Review and provide feedback on implementation documentation.
  • Develop relationships across own team and with peers on other teams for the purpose of enhancing knowledge and visibility of broader development process. Actively shares knowledge through peer mentoring and informal teachings. Learns from and receives guidance from more experienced employees.


Qualifications & Experience...

  • Experience building or using a REST API or other web services.
  • General understanding of game development disciplines and their inputs into online service development.
  • Aptitude for quickly learning new techniques and technologies. Consistently provides quality support of these technologies within the expected time frame.
  • Ability to communicate concepts, verbally and in written format, to both technical and non-technical team members.
  • Familiarity with task and bug tracking software packages (e.g. Jira).
  • Performs most job-related duties with minimal supervision.
  • Takes initiative in pursuing new assignments. May pursue new assignments and identify tasks.


How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $66,500.00 - $123,500.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

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What are Warner Bros. Discovery Perks + Benefits

Warner Bros. Discovery Benefits Overview

Warner Bros Discovery offers a comprehensive set of benefits and perks to support employees in their personal and professional lives. Some program highlights include:

• Local medical, dental, and vision programs in many countries around the world.
• On-site wellness and fitness centers across several of our office locations.
• Family support programs. In the U.S., additional services include on-site childcare in certain offices, backup childcare services, family caregiver leave, adoption, surrogacy, and cryopreservation assistance, and more.
• Tools and resources to support the mental wellbeing of our employees and their dependents, including mental health counselors and 24/7 access to free, confidential support through our Employee Assistance Program administrators.
• Products and services to support financial wellbeing including financial planning tools, and a 401(k) savings plan in the U.S.
• Flexible work arrangements around the globe, allowing employees to better balance work and personal commitments.
• Global learning, leadership & organization programs to inspire, equip, and empower our people to thrive. These programs and resources are accessible to everyone at whatever stage they are in their career.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

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