Easy Apply
Easy Apply
The Technical Account Manager ensures customer value realization using Regal's platform, guiding clients through best practices and troubleshooting technical issues.
ABOUT US:
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue.
Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew and Emergence Capital.
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
We’re moving fast, and the numbers speak for themselves:
- Partnered with enterprise brands like Google, AAA, Ro, Coursera
- Raised $82M (top tier investors including Emergence & Homebrew)
- Completed 250MM+ calls
- Driven $5B revenue for customers
- Scaled to $## ARR
- Built amazing NYC (NoMad) in office culture
ABOUT THE ROLE:
The Technical Account Manager (TAM) is a customer-facing technical expert who helps Regal’s customers fully realize the value of our platform. The mission of our TAM team is to ensure that the customer’s business objectives are being fully realized based on the way that the customer is leveraging the platform. Acting as a strategic advisor, they will guide customers through best practices, advanced product capabilities, and technical problem-solving to ensure Regal is deeply integrated into their operations and decision-making processes. This role plays a key role in driving product adoption, reducing technical friction, and ensuring Regal is used to its fullest potential. This role is essential to Regal’s long-term retention strategy and success will be defined by customer enablement, satisfaction, and adoption. The TAM will lead technical conversations independently, while escalating complex issues as needed.
RESPONSIBILITIES:
- Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
- Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
- Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
- Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realization
- Troubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
- Translate customer feedback into actionable insights for Product and Engineering teams
ABOUT YOU
- 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
- Demonstrated ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with APIs, webhooks, and data integration concepts
- Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
- Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
- You're the ultimate troubleshooter who loves to get to the root of the issue
BENEFITS/PERKS
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.
*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
Top Skills
APIs
SaaS
Webhooks
Regal.ai New York, New York, USA Office
We are just north of Madison Square Park and close to every major subway! We are surrounded by quick and easy spots to grab lunch like Whole Foods, Sweetgreen, Chipotle, Dig, & more.
Similar Jobs at Regal.ai
.png)
Artificial Intelligence • Marketing Tech • Software
Drive the growth of AI Agents by managing go-to-market initiatives, enhancing customer adoption, and collaborating with product and engineering teams.
Top Skills:
Ai Agent TechnologiesData Visualization ToolsExcelGenaiSQL
Artificial Intelligence • Marketing Tech • Software
Lead the marketing strategy and team at Regal to establish leadership in Voice AI Agents through storytelling, campaigns, and customer acquisition programs.
Top Skills:
AIContent StrategyMarketingVideo
Artificial Intelligence • Marketing Tech • Software
The Video Content Manager will create, produce, and distribute video content to enhance brand visibility and drive demand generation. Responsibilities include testing formats, analyzing performance metrics, and collaborating with other teams to align video efforts with business objectives.
Top Skills:
DistroFinal CutLinkedInOpusPremiereVeedYoutube
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
