Provide end-user support for hardware, software, connectivity, printers, VoIP phones, and conference room AV. Manage onboarding, offboarding, hardware provisioning, SaaS licenses, Microsoft 365, and Active Directory. Maintain support documentation, monitor networks, apply security patches, manage antivirus, and ensure endpoint compliance. Support cloud transitions, hardware refreshes, and other IT projects.
Job Summary & Responsibilities
End-User Support: Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues.
Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance.
Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution.
Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear as needed.
Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points
Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.
Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.
Preferred Qualifications- Education: Degree in IT, Computer Science, or equivalent
- Experience: 2 or more years of experience in a similar role
- OS: Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more
- Certifications: CompTIA A+, Network+, MS are a plus
- Cloud Suites: Experience administering Microsoft 365 (Azure AD/Entra ID)
- Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VLANs
- Tooling: Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
- Hardware: Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.
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