Technical Implementation Lead, Qualtrics

The Technical Lead / Solution Architect will develop strategies to implement Qualtrics platforms and specific product features — both technically and strategically to maximize the value of the investment.  

They develop the plan for software system blueprints, integrations, or platforms that meet business goals, ensuring the solution is feasible, scalable, secure, and cost-effective. 

Focuses on problem-solving and data strategy, using technical expertise to activate and enhance client programs and drive measurable business outcomes.

Supports delivery teams to ensure deliverables align with client expectations and goals, and provides comprehensive knowledge transfer and training to client teams for long-term program ownership. 

Directs the end-to-end setup and migration of client programs, ensuring projects meet established scopes, timelines, and quality standards using methodologies like Agile or Kanban. 

Core Responsibilities 

Solution Design & Architecture 

• Understand a client’s business goals and translate them into scalable Qualtrics solutions. 

• Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view. 

• Design survey architectures, data models, workflows, and integrations that align with client objectives. 

• Ensure solutions are efficient, maintainable, and follow best practices.  

Technical Implementation 

• Lead enterprise-level implementations of SaaS platforms (e.g., Qualtrics). 

• Translate complex technical concepts into clear, actionable insights. 

• Collaborate with cross-functional teams to align technology, people, and processes. 

• Configure the Qualtrics platform — surveys, dashboards, distributions, automations, and embedded data logic. 

• Build integrations between Qualtrics and other systems (e.g., Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services. 

• Write custom scripts (e.g., JavaScript for survey customization or Python for automation). 

Client Consultation & Stakeholder Management 

• Work directly with clients to gather requirements and present technical solutions. 

• Collaborate with project managers, engineers, and business analysts to ensure successful project delivery. 

• Educate clients on Qualtrics capabilities and best practices.  

• Drive strategic planning and execution across multiple projects. 

• Maintain rigorous attention to detail and ensure timely follow-ups. 

• Manage competing priorities with precision and accountability. 

• Practice active listening and communicate with clarity and empathy. 

• Navigate difficult conversations with professionalism and confidence. 

• Maintain a positive tone and build trust with stakeholders. 

Quality Assurance & Optimization 

• Test and validate survey logic, data flows, and integrations before go-live. 

• Troubleshoot complex platform issues and optimize performance. 

• Recommend improvements to enhance user experience or reporting accuracy. 

Evaluate Feasibility 

• Assess whether proposed solutions fit within budget, time, and technical constraints. 

• Identify potential risks and recommend mitigations. 

Enablement & Training 

• Train clients and internal teams on using Qualtrics effectively. 

• Create documentation, architecture diagrams, and configuration guides. 

Customer Experience & Service Orientation 

• Champion the customer’s needs and advocate for their success. 

• Own the customer experience end-to-end, ensuring satisfaction and long-term value. 

• Demonstrate empathy, follow-through, and a proactive approach to problem-solving. 

• Take personal accountability for outcomes and team success. 

Qualifications 

• 10+ years in leading complex technical programs, ideally in a services company or SaaS environment.  

• BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience (preferred) 

Technical Skills: 

• Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules preferred 

• Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python 

• Setup automated workflows within Qualtrics to trigger aligned actions across the tech stack 

• Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI) 

Business & Soft Skills: 

• Strong communication — able to explain technical details to non-technical stakeholders. 

• Strategic thinking — aligning technology with business outcomes. 

• Project management and client relationship skills. 

• Experience with Qualtrics or similar survey platforms in enterprise implementations.

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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