This is a remote position.
About the Role
At Autocorp.ai, we help dealerships transform the way they engage with modern car buyers. We’re looking for a Technical Implementation Specialist who thrives at the intersection of technology, customer success, and problem-solving. This role is the bridge between our innovative SaaS solutions and our clients’ business results. You’ll be responsible for ensuring seamless onboarding, smooth integrations, and an exceptional client experience from day one.
This position is ideal for someone who is passionate about making complex systems work flawlessly, enjoys working closely with customers, and takes pride in enabling client success through technical excellence.
What You’ll Do
- Lead Implementations: Own the onboarding process for new and existing clients, including setup, configuration, integrations, and go-live readiness.
- Collaborate Across Teams: Work closely with Client Success Managers, technical teams, and third-party partners to deliver smooth, on-time deployments.
- Maintain Momentum: Develop and manage onboarding plans and timelines, ensuring milestones are met during the first 90 days of implementation.
- Drive Client Confidence: Act as the first line of defense for technical issues, diagnosing problems and providing fast, effective solutions.
- Technical Liaison: Serve as a key communicator between clients, internal teams, and partners to resolve issues and remove barriers.
- Quality Assurance: Perform QA testing to ensure every Autocorp.ai integration works seamlessly.
- Process Improvement: Document best practices, contribute to the implementation playbook, and gather feedback to continuously refine our approach.
- Stay Ahead: Keep up-to-date on industry tools, trends, and best practices to deliver a cutting-edge experience for every client.
Requirements
What You Bring
- Proven experience in client onboarding and Level 1 technical support, ideally within a SaaS company.
- Strong technical aptitude with the ability to quickly learn new systems and tools.
- Excellent problem-solving skills and a track record of troubleshooting effectively.
- Exceptional organizational and communication skills, with the ability to manage multiple projects at once.
- Familiarity with the automotive industry (preferred but not required).
- Detail-oriented, proactive, and committed to delivering outstanding results.
Benefits
Why Join Us?
Impact: Play a critical role in helping dealerships modernize their sales process and customer experience.
Growth: Access to ongoing learning, mentorship, and opportunities to grow your career in SaaS.
Flexibility: Work remotely from anywhere, supported by the tools you need to do your best work.
Rewards: Competitive base salary, and benefits after the probationary period.
Culture: Join an extraordinary team that’s leading the industry and shaping the future of automotive retail.
Ready to bridge technology, support and client success?
Apply now and be part of a team that is transforming how dealerships connect with their customers.
Similar Jobs
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
