Technical Product Manager, Client Experience - Associate

About this role

About BlackRock:
Are you interested in building innovative technology that crafts the financial markets? Do you like working at the speed of a startup, and solving some of the world’s most exciting challenges? Do you want to work with, and learn from, hands-on leaders in technology and finance?

At BlackRock, we are looking for Product Managers who like to innovate and solve sophisticated problems. We recognize that strength comes from diversity, and will embrace your outstanding skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual.

We invest and protect over $11 trillion (USD) of assets and have an extraordinary responsibility to our clients all over the world. Our technology empowers millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being.

Being a technologist at BlackRock means you get the best of both worlds: working for one of the most sophisticated financial companies and being part of a software development team responsible for next generation technology and solutions. 

Team Overview:
Within Aladdin, Client Experience & Enterprise (CXE) is a dynamic and innovative group with dedicated focus on delivering cutting-edge solutions for clients, regulators, engineers, sales, and service professionals, while ensuring seamless integration across various platforms, including mobile and desktop applications. Collaboration, agility, and a commitment to continuous improvement are at the core of the CXE team's mission, making it an integral part of Aladdin's success.

Sitting at the intersection of business and technology, Product Managers work closely with Aladdin developers and other stakeholders to innovate, conceptualize, design and pilot new capabilities to simplify our clients’ business problems. 

About this role:
The Case Platform delivers scale to BlackRock’s most complex operational workflows across the full lifecycle of BlackRock’s investment clients, including portfolio change requests, new account openings, invoicing and terminations. It brings together people, process, data and technology systems to drive productivity, mitigate risk and put money to work faster.  

As a Product Manager for the Case Platform, you will be focused on a variety of capabilities within the technology ecosystem, including AI-powered workflow orchestration, contract management, AML/KYC and regulatory compliance, client data and documentation management.

In your role, you will work alongside a team of Product Managers and will be expected to coordinate and manage dependencies across the Case Platform ecosystem.  You will also work closely with engineering teams, key business stakeholders and other strategic partners to execute and deliver on your product vision. You should have experience influencing and motivating teams without direct control.

Your day would include:

• Working with other product managers to define the product strategy and vision for the Case Platform. Clearly articulate the business value to the engineering and delivery teams so they understand the intent behind the new product or product release. 
• Responsibility for making product decisions and acting as the lead resource for the rest of the organization when product expertise is required. 
• Design and deliver AI‑first workflows and introduce AI‑led ways of working across the platform.
• Analyzing user feedback and market trends to fuel product improvements.
• Defining the features and requirements necessary to deliver a complete product to market and lead the product team to success. You will be responsible for articulating the ‘what’ and working with engineering to determine the ‘when.’
• Being deeply involved in all aspects of the product lifecycle, with a willingness to wear multiple hats, including project management, user experience design, testing, training and release planning.
• Leading with a data-driven mindset that tracks and measures usage and metrics to inform product strategy and deployment strategy
• Staying attuned to industry and technology trends, markets and alternative product offerings and conceptualize impacts to the product offering

If you see yourself doing these activities, then you probably have:

• 1-3 years of Product Management / Product Ownership, or relevant experience 
• Familiarity with agile processes, and are comfortable serving in the role of “Product Owner” to a scrum team
• Hands-on experience with client operations and servicing technology platforms
• High degree of comfort to work and deliver results independently, self-starter 
• Strong organizational, problem-solving and planning skills, including the ability to multitask
• Commercial acumen, with ability to prioritize and execute quickly
• Strong team player mindset, with ability to lead and influence
• Excellent written and verbal communication skills, including the ability to deliver presentations and communicate up and down the organization

For New York, NY Only the salary range for this position is USD$132,500.00 - USD$162,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

 

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.