Technical Product Manager, Enterprise AI Platforms

IV.AI enables the world’s most iconic businesses and executives with AI-Powered Decision-Making via a global AI platform and incredible team. IV.AI’s technology is a proprietary AI system that delivers high-quality data that leaders use to make better informed decisions with human readable insights or enhancing internal models. The product is delivered via versatile APIs and sophisticated no-code tools. 

As a Technical Product Manager at IV.AI, reporting to the SVP, Data and Product, you would be the leader responsible for defining the strategy, driving requirements and delivering products in service of our enterprise  clients. If you have excellent people skills, business acumen, exemplary work ethics, some engineering experience and feel confident you can maintain control over a diverse set of business operations, we would love to meet you. 

Major areas of responsibility include:

• Act as Product Owner for the IV.AI Data Platform, responsible for defining product strategy, roadmap execution, and overall platform performance.
• Partner with engineering, data, and operations teams to translate product strategy into clearly defined requirements, development priorities, and delivery milestones.
• Lead the prioritization and delivery of platform features, ensuring initiatives are aligned with company objectives and delivered according to roadmap commitments.
• Work cross-functionally with engineering, design, and internal stakeholders to scope initiatives, estimate resourcing needs, and ensure successful implementation of product enhancements.
• Monitor product performance and customer health metrics metrics to inform continuous improvement, proactively addressing friction points to drive user adoption.
• Support the planning and execution of platform initiatives by developing delivery estimates, aligning resources, and ensuring projects meet approved budget and margin expectations.

Additional Specific Responsibilities of the Job

• Gather, define, and document product requirements that can be understood by technical project managers, developers, designers, colleagues in content, marketing, and sales, and executives
• Conduct regular ideation and specification sessions to ensure alignment of stakeholders across departments, business lines, and partner organizations
• Work with Lead Engineer(s) to write stories and acceptance criteria, maintaining backlog for development and ensuring priorities are assigned to appropriate sprints
• Develop resourcing and delivery estimates in collaboration with engineering and operations teams.
• Monitor project scope, budget, and delivery to ensure engagements meet margin expectations and financial targets.
• Own the day-to-day prioritization and approval of features as they are released
• Experience shipping both responsive websites and native mobile apps
• Act as the main point of contact for product questions, issues, and feedback
• Work with the project teams to improve project and content management workflows
• Review product performance against KPIs, test and make feature improvements
• A client-focused, metrics-informed approach to product
• Conduct competitive research and analysis, evaluating impacts of potential product features
• Answering both internal and external product-related queries in a timely manner
• Maintaining customer relationships and ensuring customer satisfaction
• Providing reports to key stakeholders on product performance

Qualifications:

• 5+ years of experience working on digital / data product management, UX design, and user acquisition
• 2+ years of software engineering experience preferred but not required
• Experience working with data or AI/ML projects / products
• Experience working with content management systems
• Experience with agile development, preferably as product owner
• Working knowledge preferred of Figma, Asana/Linear, Notion, Miro and other comparable design and product related tools. 
• Strong written, verbal and presentation skills.
• Ability to work with budget and own P&L with respect to projects.  
• Fast learner with a good general understanding of technology
• Proven track record of delivering against targets with real-life examples
• Track record of building and maintaining excellent long term relationships
• Experience working with technical products and teams
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Aptitude in decision-making and problem-solving 
• BSc required / Master degree preferred

IV.AI is the world's leading language processing AI platform. We have grown fast but aim to retain our scrappy nature that enabled us to build big AI models that outperform the industry standards. There are a lot of companies right now that talk about the potential impact of AI while we hustle hard and have actually proven the benefits repeatedly. See validation on the homepage or via case studies and press.

We help people become smarter by using AI or data generated by AI models - the increased human intelligence is driven via a polished AI product that makes sense of noisy social media data, documents, web data, podcasts, internal or external communications. IV.AI takes problems that were previously too complex to manage because of the scope of the research and tracking needed to solve them, and makes them easy to solve via high-quality data, easy to use tools and experienced, helpful teams. 

Our inclusive culture values people regardless of their background, education, or upbringing. In order to train machines to act appropriately, we need builders and contributors who are representative of the entire population. AI is only as good as the teams working on it and the training it receives. AI is incredibly powerful and human bias in the training process can be equally harmful to the world if the technology is not being managed by teams of people who are diverse and considerate. 

You should expect hard challenges working with a product that is constantly breaking new ground and tier 1 users. In just 8 years IV.AI has built a scalable platform with 100s of AI solutions for Fortune 500 companies including Sony, Walmart, Toyota, Netflix, Time Warner, Fox, Capital One, Estée Lauder, to name a few.

Being professional and respectful of clients and coworkers is of the utmost importance. We work with blue-chip clients and sometimes with very sensitive data that requires care and diligence via our focussed security systems and protocols.

Our employees are constantly problem-solving and assessing their own output to maximize delivery. It’s important that our team is always looking for the best way of addressing problems so we can manage customer expectations.

We never try to write more code than is necessary for a task. We modularize and systemize everything. Concurrency is important to us and simple solutions always win. We work together to determine best practices/processes and to stick to them. We believe that no challenge is too hard.

We’re still young. Expect that you’ll be part of a core team, able to have a say in the future of the company. Also expect that the senior team has no problem being challenged: they love to listen.

You should love to build things and be excited about AI. You should be smart but always willing to learn. You’ll be able to accept your own limitations and be honest that nobody knows everything, anybody is able to ask for support, and the person who thinks they’re the smartest person in the room is never the smartest person in the room. You will always be looking for solutions that can speed up workflows. Efficiency is at the top of your mind which can vary from optimized MVPs that highlight opportunity to deep, complex weeds when adding polish to a live product.