Technical Support Engineer - Issuing Support Specialist

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

What you'll do

• Be the Issuing expert: Become a deep subject‑matter expert on Adyen Issuing, its APIs, and card‑lifecycle workflows—for example, cardholder onboarding, virtual and physical card creation, spend controls, tokenization, authorisation, and reporting.
• Support merchants through their full lifecycle—integration, expansion, and operational success—ensuring seamless adoption and use of Adyen’s Issuing features, such as issuing virtual and physical cards, managing cardholder balances, and optimizing transaction flows.
• Serve as an internal advocate for Issuing product improvements, tracking product processes and relaying merchant feedback and issues to enhance the Adyen Issuing offering.
• Advise merchants on best practices for implementing Adyen’s Issuing solution, such as optimizing card issuance processes, configuring authorization controls, ensuring compliance with card scheme regulations, and troubleshooting specific technical challenges they encounter.

Who you are

You have industry experience in card issuing, with familiarity in areas such as card issuance workflows, authorization processes, or compliance with card scheme regulations, enabling you to effectively support merchants using Adyen’s Issuing solution.

• You recognize that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English
• You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
• You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript  / Scripting).
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our policy is hybrid, with 3 days a week in the office.