Technical Support Engineer

Outbrain Inc. (Nasdaq: TEAD) and Teads S.A. combined on February 3, 2025 and are operating under the new Teads brand. The new Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, the new Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries.

For more information, visit https://www.teads.com/. 

Please submit your CV in English.

Are you passionate about technology and interested in solving complex challenges? We have an exciting opportunity for you to join the Technical Support team at Teads. The role is based in New York City, and as a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services.

By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts.

As a Technical Support Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs. You will act as a go-to person for technical matters, both directly and indirectly related to your work. By collaborating with our R&D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success.

You will:

• Provide advanced technical support to our clients globally.
• Collaborate with cross-functional teams to tackle complex technical and analytical challenges.
• Work closely with account managers to offer technical support for accounts of big and globally known brands.
• Conduct calls with clients to effectively troubleshoot and resolve technical issues.
• Share insights and ideas that contribute to the improvement of our products and services.
• Troubleshoot and provide solutions to various technical issues escalated by the AdOps team.
• Ensure that issues reported through different communication platforms (such as Slack, Salesforce, email, etc.) are promptly addressed and resolved.
• Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly.
• Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers.

• Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues.
• Strong communication skills to facilitate effective collaboration with various stakeholders.
• A passion for technology and a willingness to dive into complex technical issues.
• Ability to work in a fast-paced environment and handle multiple challenges with poise.
• Familiarity with Spreadsheets (Excel or Google Sheets) and a willingness to learn more.
• Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar.
• Good understanding of SQL and a strong desire to continuously self-learn.
• Understanding of how the web works and its core elements particularly JavaScript and HTML.
• Some knowledge of Chrome Developer Tool for debugging
• Strong scripting skills in Javascript, Python, or others for automating manual tasks.
• Basic understanding of Git, and command line commands
• Proficiency in the English language. Additional language skills are an advantage.

• Prior experience in Adtech.
• Some knowledge of Chrome Developer Tools for debugging
• Familiarity with Salesforce and Jira.
• Familiarity with Google Analytics, Google Tag Manager, and/or similar tools.
• Proficiency in working with APIs and familiarity with API exploration tools such as Postman, Insomnia, or other REST clients.

At Teads, Product and Engineering work hand in hand and are aligned towards the same goal: to scale our business while continuing to create new and exciting products.

• We value team spirit, pragmatism, listening and we encourage initiatives.
• We promote end-to-end development: “You build it, you run it, you monitor it”.
• We share knowledge and support with each other beyond any organizational boundary.
• We fix issues during a blameless postmortem and learn from it so that it doesn’t happen twice.
• We are working together to create great engineering, but we are also supportive to promote a great work-life balance.

• Security & Savings: Attractive package providing financial peace of mind, including competitive compensation, profit-sharing, daily meal vouchers (Swile), family health insurance (Alan), and a personalized relocation package (if needed).
• Career Development: Continuous investment in our employees' skills: in-house and external training, tech conference opportunities, internal mobility (individual contributor or management career ladder).
• Life Balance: A well-balanced work-life for our employees is one of our top priorities: 18 days off per year, hybrid work (2-3 days remote work per week, more is open to discussion), fully covered parental leave, and reserved daycare places.
• Wellness: Prioritizing employee well-being through premium work equipment, enjoyable work environment (work-life balance, team building events, summits), remote work subsidy, promoting Diversity & Inclusion with internal & external initiatives (women speaking groups, dedicated school partnerships), dedicated charitable time and sustainability actions (Eco Tree, subsidy for eco-mobility).

The base salary range is $65-$105K. Salary does not include other forms of compensation or benefits offered in connection with this role. Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.

Discover more about our culture and benefits on our Engineering website.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.

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