The role involves advanced technical troubleshooting for Omny platform users, resolving escalated tickets, analyzing SQL logs, drafting documentation, and collaborating with DevOps.
Description: Provides advanced technical troubleshooting for Omny platform users, specifically focusing on data access and API issues.
Responsibilities:
Investigate and resolve escalated tickets regarding data discrepancies or platform bugs.
Perform SQL log analysis to identify the root cause of service interruptions.
Draft and maintain technical documentation and FAQs for the Help Center.
Collaborate with DevOps to communicate resolution timelines to affected clients.
Top Skills
APIs
Omny Platform
SQL
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