The Technical Support Specialist will provide Level 2, 3, and 4 technical support for 5ESS products, ensuring customer satisfaction and continuous improvement in a collaborative environment.
In a R&D/Tech Support position at NI Services CNC switching team, you will be responsible for the support of 5ESS Int’l and NAR versions of the product. You will work closely with other technical support engineers on the team to ensure optimal problem-solving environment for our customers. This role plays a vital part in delivering Level 2, 3, and 4 technical support as well as R&D services to our contracted customers.
You will be responsible for receiving escalation support requests in the delivery of Care services. You will be working with highly experienced and knowledgeable team members. To thrive in this role, you will need to possess strong communication and interpersonal skills to interact with customers and various stakeholders. The work environment at NI Services CNC is fast-paced, innovative, and collaborative. You will have the opportunity to implement company-wide processes, contributing to the growth and success of the organization.
Responsibilities- Responsible for delivering full 5ESS (Int’l and NAR version) technical support, and R&D services including tools and software development to contracted customers.
- Be included as member in the 24/7 on-call support
- Work with highly experienced and knowledgeable teams.
- Ensure customer satisfaction and continuous improvement
- Implement company-wide processes.
You Have:
- Master’s or bachelor’s degree in engineering, Telecommunications, Computer Science, Software Technology or equivalent education.
- In depth knowledge of providing customer services (technical support and R&D development) to NAR customer base and other world-wide customers.
- Typically requires at least 7 years extensive relevant experience in 5ESS AM, CM, SM, and RCDB outage recovery
- Signaling/SS7
- Call processing
- Highly independent, and self-directed. Anticipates problems and seeks solutions.
- Good communication and interpersonal skills to interact with customers, management, and teammates.
- Strong results orientation and supports high performance culture.
- Strong collaboration skills that span international borders and organization boundaries.
- Ability to maintain a high level of performance under pressure and stressful situations.
- Strong skills in Microsoft tools like Excel and Power point.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Top Skills
Excel
Microsoft Powerpoint
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead the development of AI self-service platforms to enhance customer experience, focusing on performance analysis, strategic collaboration, and innovation in conversational AI.
Top Skills:
AIAutomationChatbotsConversational DesignData AnalysisVoice Ai
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Responsible for accurate invoicing and adjustments, ensuring customer understanding, processing credits, and maintaining KPIs to enhance customer satisfaction.
Top Skills:
AribaCoupaExcelNetSuiteOracleSalesforce
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Serve as the statutory Compliance Officer for Airwallex Mexico, designing and overseeing the AML/CFT program under Ley Fintech, liaising with CNBV/SHCP/Banxico, managing KYC/KYB, transaction monitoring and sanctions screening, advising on product rollouts, preparing governance reports, and coordinating external and internal audits to ensure regulatory compliance and effective remediation.
Top Skills:
Aml/CftKybKycSanctions ScreeningSiti Pld/FtTransaction Monitoring
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
