Technical Support Specialist

Responsibilities:

• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical assistance to system users.
• Installs, configures, troubleshoots, and upgrades computer related manufacturing equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, and HMI’s, etc.
• Administers telephone and voicemail systems.  Installs and maintains extensions, lines, and fax devices.  Acts as liaison between equipment vendors and the company.
• Performs administration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of Supervisor, or Manufacturing Support Manager.
• Installs, configures and troubleshoots computer networks and assemblies associated with Boar’s Head’s time and attendance, gate access systems, and on premise reporting system.
• Writes automated routines and programs using common desktop software.
• Implements and maintains any future electronic systems as may be required.
• Installs, configures, monitor’s, maintains stand-alone/network LaserJet printers and/or Multi-Function Devices.
• Documents Standard Operating Procedures and Work Instructions at the direction of Lead Systems Support Specialist, Supervisor, or Manager.
• Inspects purchase/transferred IT Assets and assures equipment received is in good order.  Fills out all required paperwork for accounts payable.
• Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, disk drives, and other similar or related equipment.
• Loads specified software packages, such as operating systems, standard applications such as Microsoft Office Suite, proprietary ERP applications, etc.
• Enters commands and observes system functions to verify correct system operation.  Instructs users in use of equipment, software, and manuals.
• Performs network troubleshooting to isolate and diagnose common network problems.
• Upgrades network hardware and software components as required.
• Installs wiring as required for network and telephony systems.
• Trains users to use new or modified equipment and processes.
• Monitors functioning of equipment to ensure systems operate in conformance with specifications.
• Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
   

Qualifications:

• H.S. diploma plus broad specialized training in technical, electronic/computer training equivalent to two (2) years of college.
• One (1) to three (3) years of experience in an ERP supported manufacturing environment. Related Help Desk, Desktop, & Network Troubleshooting experience a plus.
   

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