Provide remote technical assistance via chat, email, and phone. Troubleshoot hardware, software, and network issues, deliver solutions or escalate as needed, maintain a knowledge base, and train customers to use products effectively.
Summary:
A Technical Support Specialist provides remote assistance to customers experiencing technical issues with products or services.
Responsibilities:
- Respond to technical support inquiries via chat, email, or phone.
- Troubleshoot hardware, software, or network issues.
- Provide solutions or escalate issues to higher-level teams.
- Maintain a knowledge base of common issues and solutions.
- Train customers on how to use products or services effectively.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with employer match.
- Work-from-home flexibility.
- Access to technical training and certifications.
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As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
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