Technical Writer / AI Specialist (contract)

At Tilt (formerly Empower), we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond outdated credit scores, using over 250 real-time financial signals to recognize real potential. Named among the next billion-dollar startups, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward.

Tilt is hiring for a 3-6 month contract role to join our Business Intelligence team and help build the foundation of context management for our AI systems. You’ll turn complex product and data knowledge into crisp, reusable documentation (ex. column-level meanings, relationships, constraints, value ranges) that powers analytics and AI use cases. This role is a strong fit for an experienced technical writer - whether you already work with AI or are ready to pivot - who brings structured thinking and editorial precision to complex data.
Please include a link to your portfolio with your application. This role is a contract position and does not include Tilt employee benefits.

• Create and maintain data dictionaries, schema/lineage notes, and field-level documentation (definitions, valid values, units, caveats, owners)

• Establish a context management framework: templates, style guides, versioning, and review workflows for AI- and BI-ready documentation

• Partner cross-functionally with both technical and customer-facing teams to capture how products work from a customer perspective and translate that into precise data context

• Document and operationalize canonical metrics and source-of-truth tables by coordinating with metric owners; clarify relationships across datasets and services

• Produce concise, reusable context snippets for AI applications (ex. descriptions, guardrails, and FAQs) and improve them via iteration and user feedback

• Audit existing docs and dashboards for accuracy and consistency; flag issues and coordinate corrections and deprecations
  

• 3-5 years of technical writing experience in software/data environments, with a track record of independently driving docs from discovery through publication

• Ability to simplify complex concepts, enforcing consistency and elevating clarity - comfortably editing beyond AI-generated drafts

• Comfortable reading schemas and discussing data with engineers/analysts; familiarity with SQL fundamentals and BI concepts

• Strong stakeholder-management skills; able to synthesize input from PMs, engineers, and customer-facing teams

• Deep interest in AI and how high-quality context improves AI/analytics outcomes; you use AI tools but apply sound editorial judgment

• Organized and detail-oriented; you operate independently day-to-day with clear goals, regular check-ins, and crisp communication
  

1. Initial recruiter call: A conversation to learn about your experience and what you're looking for in your next role.

2. Hiring manager interview: A deeper discussion about your background and approach to solving challenges.

3. Skills panel: Meet with Tilt team members to discuss your expertise and problem-solving approach through real-world scenarios.
   

Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.

• Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.

• Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.

• Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.

• Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)

• Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.

You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.