Technical Writer - Level II

• Prepares/manages the development and updating of documentation in the form of Architecture and Component diagrams, Technical Diagrams, User Guides, Software Bill of Materials (SBOM), and Cybersecurity processes and protections
• Works with the customer and engineers to produce and improve project/product onboarding documentation, create intuitive graphical representations of the software ecosystem and document maintenance/management procedures for a variety of Cloud services
• Utilize existing work-management tools such as Azure DevOps to document work and processes, while also advising the customer on documentation tools and process improvement opportunities
• Works directly with the customer to set priorities and ensures that the work products conform to company and customer standards.
• Carries out projects assigned by Team Leads pertaining to team functions, requiring research and investigation.

• Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission. 
• Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter. 
• Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders. 
• Forthright: speaks with conviction; argues based on understanding, respectfully. 
• Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected. 
• Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests. 
• Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly. 

Required Qualifications:

• Due to the sensitive nature of this work, a US Government security clearance is required, and all applicants must provide proof of U.S. Citizenship.
• Must currently possess an active Secret (or higher) security clearance.
• High School Diploma and 10 years of relevant experience, or
• Associate’s degree with seven years of relevant experience, or 
• Bachelor’s degree in a related field and one year of relevant experience, or 
• Master's degree in a related field and no experience
• Excellent communications skills, both written and oral 
• Strong knowledge of Adobe Acrobat
• Strong knowledge of Microsoft Suite of Software.
• Basic knowledge of DevOps tools, such as Azure Dev Ops (ADO)
• Basic knowledge of Windows and Linux
• Basic familiarity with Cloud ecosystems and architectures

Preferred Qualifications:

• Knowledge and experience with Department of Defense networks, systems and processes 
• Experience with the Government’s EMASS, RMF, and or ATO/ATT processes and tools
• Experience with Oracle Cloud ecosystems
• Experience working with Government Cloud providers, such as ECMA
• Familiarity with Soldier and/or other Army Mission Command and Control systems 
• Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Cloud Services, Cloud Service management tools, and networking
• Experience in Technical Writing pertaining to software products, such as Architecture/Network Diagrams, Technical Process/Procedure Documents, Onboarding/Tutorial lessons, and cybersecurity threat/protection/mitigation descriptions

ACI Offers a Robust Benefits Package Which Includes:

• Competitive salary
• Comprehensive Medical, Dental, and Vision plans
• Group Life and Voluntary Life Insurance plans
• Retirement Savings Plan
• Paid Time Off
• Paid Parental Leave
• Tuition and Professional Development Reimbursement Program

About
The ACI pay band for this position is a general guideline only and not a guarantee of a specific compensation. Factors that influence the pay offered to a specific candidate for this position include, but are not limited to, federal and state laws; federal government contract labor categories and contract wage rates; relevant prior work experience; a candidate’s knowledge, skills, abilities, and behaviors; geographic location; education; and certifications.ACI is an Equal Employment Opportunity employer.  We do not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, disability status or any protected category prohibited by local, state or federal laws.