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As a Technical Writer, you will play a critical role in reviving and expanding our internal learning content. You will be responsible for creating and maintaining training materials that empower our operators and ensure consistent knowledge transfer across various teams, including GenAI Ops, Contributor Ops, Engineering, Product, QMs, and Support Agents. Your work will directly impact efficiency and training consistency, mitigating knowledge loss and ensuring standardized training. The Junior Technical Writer will work very closely with our Senior Technical Writer and our Instructional Designer ensuring very close collaboration and coordination to deliver timely updated content.
You will:
- Identify and address knowledge gaps by creating new documentation, updating existing content, and developing new training materials to ensure all teams are using the newest tools and processes.
- Develop comprehensive training materials, including documentation, tutorials, and guides, based on existing and new tools and processes tailored to the needs of various user groups, including all operators, and our international support agents and queue manager teams, ensuring clarity and usability at all levels of the business.
- Content maintenance. Regularly review and update documentation to ensure accuracy and relevance.
- Work closely with cross-functional teams and stakeholders (engineers, product managers, operators and other subject matter experts) to gather, synthesize, and translate complex technical information into clear, actionable documentation & training.
- Lead and assist in the delivery and support of training and onboarding programs.
Ideally, you’d have:
- Strong technical background (bachelor's degree in Technical Communication, Computer Science, or a related field)
- 1+ years of experience in technical writing, preferably in a technology or software development environment.
- Strong understanding of technical documentation principles and best practices.
- Excellent communication and collaboration skills, with the ability to work effectively across diverse teams.
- Ability to learn and understand complex technical concepts.
- Strong organizational and time management skills.
- Experience with content management systems.
- Entrepreneurial experience and mindset - you are excited about building things from scratch and are highly adaptable to constant change
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
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