Technology Operations Analyst

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
NBC Sports is looking for a Technical Operations Analyst to join our Sports Technology & Operations team. The selected candidate will be primarily responsible for maintaining the operational status of the NBC Sports Group's infrastructure. This Analyst will be providing 24/7/365 on-site support at our Stamford, CT office as well as traveling to on-location sporting events both domestic and international. We're looking for someone with a strong customer/client focus, great communicator, and someone familiar with the broadcast industry.
Specific duties include but are not limited to the following:

• Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares.
• Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs.
• Escalate to the appropriate group when the clients' needs are beyond the scope of this position
• Become familiar with each department and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard operating procedures; accurately log all tickets using the defined tracking software.
• Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls
• Base setup for new Cisco Switches
• Factory reset Cisco Switches deemed EOL
• Assist in Cisco IOS upgrades
• Basic Cisco Switch configuration changes on remote events as required
  • IP and subnet changes as needed to establish connectivity to NBCU network
• Port VLAN switching
• Port Enabling post Port Security Violation event once source/cause has been determined
• Level I troubleshooting of network connectivity and performance.
  • Findings escalated to Level II Networking Team for resolution guidance or handoff
• Other duties as assigned by the Support Desk Manager.

Qualifications
General Requirements:

• Bachelor's degree (B.A. or B.S.) from a four-year college or university
• Minimum of 2 years related experience or equivalent combination of education and experience.
• Network+ certification or equivalent experience
• Must be able to pass Pluralsight Networking Fundamentals Skills IQ with a score of 50%
• Approachable team member with strong interpersonal skills, foster a helpful environment and ability to work well with others
• Solid practical understanding of Cisco internetworking devices.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone, professional demeanor, previous customer service experience strongly desired.
• Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations.
• Ability to come up with creative solutions
• Ability to work with or without direct supervision.
• Working knowledge of common operating systems and software applications.

Preferred Qualifications

• High level of experience with Apple OS, Microsoft Windows; Linux/Unix experience a plus

Eligibility Requirements:

• Must be willing to work overtime and/or on weekends when needed
• Must be willing to travel if necessary (note: this will be minimal)
• Must have unrestricted work authorization to work in the United States

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 - $90,000 (hourly rate)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].