Technology Relationship Manager, Co-Brand

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

The Technology Relationship Manager (TRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with a major co-brand partner. This role ensures partner technology solutions are stable, compliant, scalable, and aligned to business objectives.

The TRM serves as both a technology relationship lead and operational quarterback, bridging internal technology, product, compliance, and delivery teams. The role emphasizes governance, execution excellence, proactive communication, and the creation of repeatable processes.

Partner Technology Relationship

• Serve as the day-to-day technology relationship owner for our co-brand partner
• Act as the primary technology point of contact for internal stakeholders
• Coordinate and lead technology review meetings with the partner
• Function as SME for partner solutions, communicating capabilities, constraints, and dependencies to U.S. Bank teams

Governance, Compliance & Risk Management

• Own, update and manage the tech SOPs with our co-brand partner
• Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
• Gather, track, and maintain PRISM documentation and audit evidence
• Coordinate CAT approval processes for integrated technology
• Manage partner‑specific technology controls and remediation actions
• Ensure timely completion of attestations, reviews, and risk‑related action items
• Partner with teams as necessary to ensure delivery of contractual SLAs

Solution & Technology Portfolio Management

• Develop and maintain Partner Technology Roadmaps
• Follow up on and resolve out‑of‑bounds technology questions and requests
• Lead requirements discovery and quarterback new solution intake, documentation, and approvals
• Manage and prioritize the partner technology backlog
• Identify trends, risks, and scalability opportunities across partner implementations

API, Platform & Certificate Management

• Coordinate API version management and lifecycle planning with partner and internal platform teams
• Act as point of contact for certificates, secrets, and keys, including renewals and partner communications
• Monitor and report on API usage, performance, and stability
• Translate platform and API updates into business‑friendly communications for partners
• Ensure partner alignment with platform standards and lifecycle expectations

Delivery, Support & Issue Management

• Triage production issues and actively engage in Production Support channels
• Assist with testing, troubleshooting, and ticket resolution
• Manage downtime communications and escalation, including understanding internal development and environment cycles
• Ensure proactive, transparent communication to a highly integrated partner

Testing, UAT & Release Management

• Own UAT environment management, including refresh coordination and account conditioning
• Support test data setup and post‑refresh ad hoc testing requests
• Coordinate partner testing for technology updates
• Manage partner release readiness, validation, and sign‑off activities
• Drive proactive technology change communication wth partner

Required Skills & Experience

• Strong background in B2B technology relationships, integrations, and platform‑based solutions
• Proven experience liaising between business, technical, compliance, and product teams
• Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
• Ability to manage complex partner ecosystems with multiple dependencies
• Excellent communication skills with both technical and non‑technical stakeholders
• Demonstrated ability to manage ambiguity and build new processes or functions

Qualifications

• Bachelor’s degree or equivalent relevant experience
• 8+ years of experience in technology relationship management, technical account management, or similar roles
• Experience working with enterprise partners and regulated environments

Preferred Qualifications

• Experience in financial services or payments technology
• Familiarity with compliance frameworks such as CAT and PRISM

Key Competencies

• Strategic Thinking & Execution
• Cross‑Functional Leadership
• Partner Advocacy
• Operational Excellence
• Risk & Compliance Awareness
• Process Design & Continuous Improvement
• Influence Without Authority
• Clear, Proactive Communication

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.