Technology Solutions, Sales Support
POSITION PROFILE
The Technology Solutions Architect (TSA) – Intelligent Managed Print Services (iMPS) is responsible for the end‑to‑end design and architecture of Ricoh’s Intelligent Managed Print Services solutions, aligning client business needs with Ricoh’s portfolio of services, technologies, and digital workplace solutions.
This role is primarily focused on solution offering shaping and design, ensuring that managed print and related digital services are thoughtfully designed, technically sound, scalable, secure, and deliver measurable business outcomes for clients. The TSA acts as a trusted advisor during the pre‑sales phase, translating client requirements into well‑architected, cost‑effective solutions that leverage Ricoh’s capabilities.
TSAs are a vital link in the sales support value chain to ensure that Ricoh recommendations are correctly solutioned. The TSA will be called on to participate in pre-sales and design activity. The TSA is responsible for understanding the client technical environment and delivering highly effective solutions to meet those requirements.
This individual provides expertise in the Ricoh portfolio of services and solutions, is responsible for a cost effective and correctly designed solution and the proper hand off to Sales and Implementation teams.
The TSA masters a specific range of solutions/enablers determined by market demand and company needs and is considered a subject matter expert in two or more Services disciplines.
KEY RESPONSIBILITIES
- Lead the design of Intelligent Managed Print Services solutions, including device management & monitoring, document & service workflows, scan and capture, security, analytics, and cloud‑enabled services.
- Engage with clients to understand their business objectives, operational challenges, and technical environments, ensuring solutions are aligned to both current needs and future-state goals.
- Shape comprehensive solutions using the Ricoh services and technology portfolio, integrating managed print with adjacent digital, professional, and IT services where appropriate.
- Serve as a critical partner to Sales by participating in pre‑sales discovery, solution design, and proposal development, ensuring recommendations are technically accurate, value‑driven, and client‑centric.
- Act as the primary iMPS design lead through the design phase, providing clear documentation and ensuring a seamless and effective handoff to sales, implementation, and delivery teams.
- Provide subject matter expertise across Intelligent Managed Print Services, maintaining a deep understanding of Ricoh platforms, tools, and emerging technologies that support digital workplace transformation.
- Primarily supports sales and delivery teams across the western United States, including the Mountain and Pacific time zones, and must be available to collaborate with those teams during their standard business hours.
JOB DUTIES AND RESPONSIBILITIES
- Analyzes and documents customer technical requirements and designs solutions
- Designs solutions to be utilized in client's environments
- Adheres to Ricoh's Services Engagement Model throughout the opportunity lifecycle
- Responsible for maximizing profitability on assigned solution projects
- Provides sales support with customized technical demonstrations, as needed
- May require knowledge of networking, databases, security and document Process
- Acts as subject matter expert on two or more critical Services Ricoh portfolio elements
- Provides accurate estimates of labor required to implement solutions
- Provides input to Ricoh Sales teams on the development of Statements of Work for solutions
- Participates in solution feasibility reviews to present technical validation of solution design
- From time to time will be required to install solutions in customer environments
- Utilize sophisticated diagnostic tools in the assessment of client environments prior to solution implementation
- Interface with customer information technology organizations to understand current technology environment
- Maintain their technical certifications, as well as obtain the expertise and knowledge on product & solution training specific to the needs of their function.
- At the direction of Mgr, assists sales and leadership in providing direction for account strategies relative to the leveraging and positioning of Ricoh's portfolio of solutions
- Performs daily administration of Services system of record
- Performs other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)
- College degree (computer science, information systems, engineering) or equivalent experience in a related field preferred
- Minimum of 3 years of related work experience including a demonstrated track record of success in technical sales support and/or industry related experience, 5 years preferred
- Proficiency in MS Office Suite and Visio required
- IT certifications preferred
- ITIL certifications preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Advanced working knowledge of a defined set of Ricoh and 3rd party products and associated environments
- Requires proficiency in document process analysis · current and future state
- Ability to analyze data from multiple sources to identify issues and propose solutions
- Strong technical writing, communication and presentation skills
- Ability to be an agile learner (learning on the fly)
- Working knowledge of computer operating systems, servers and network environments
- Interpersonal, time management and organizational skills
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise level
- May require travel within and outside the district, 5 days per week
- Requires daily interaction with internal and external contacts via phone and in person
- Work assignments are diversified, ability to handle multiple tasks simultaneously
- Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g. papers, books, computers, software, kiosks, parts, etc)
- Requires moderated dexterity · regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)
- Work has cyclical stress due to monthly goals and deadlines, and daily stresses due to the impact of the incumbent's decisions on other people
- Proficient in several business applications including MS Office Suite, Visio and Project
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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