Telecom Observability Engineer

We’re looking for a Telecom Observability Engineer to help grow our telecom team. This role will be hands on and you will work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups, in order to monitor and properly escalate real-time core network or infrastructure issues that could affect customers.

Your role will be part of the telecom team within a dynamic and busy telecom company and will work alongside individuals who are highly experienced and experts in their field. This is a great opportunity for someone who wants to learn all about mobile telecom networks.

You will maintain and improve the OXIO’s network and provide technical support, fault investigation and troubleshooting of all issues on the network. You will keep the performance of our telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA.

• Good understanding of Mobile Networks 2G/3G/4G/5G

• Design and implement comprehensive observability strategies across distributed systems

• Deploy and maintain monitoring solutions using tools like Sevone, Grafana, and CloudPak4AiOPs

• Develop automated alerting systems with AI-powered anomaly detection

• Create and maintain dashboards for real-time system visibility

• Implement distributed tracing and log aggregation solutions

• Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures

• Technical support to NOC engineers to analyze and solve issues.

• Development of KPIs and other metrics to monitor key aspects in mobile network performance

• Develop and maintain dashboards, alerts, and visualisations to track key performance metrics.

• Development of training material related to KPIs / Dashboards

• Ability to troubleshoot, document, and assess proper escalation channel and team or group.

• 10+ years experience working in a telecom environment doing L3 support or similar roles

• Expertise in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.)

• Strong knowledge of distributed systems and microservices architecture

• Basic Python / Linux / Bash knowledge

• Experience with cloud platforms (AWS, GCP, Azure)

• Understanding of SLO/SLI/SLA concepts

• Excellent written and verbal communication skills

• Excellent interpersonal skills

• Proficient English written and spoken

OXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are dedicated to providing a work environment free from discrimination and harassment. We committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings. If you need assistance or an accommodation due to a disability, please contact us at [email protected] for more information.