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The Operations Specialist will manage and optimize TikTok brand-sponsored livestreams, provide training to hosts, and monitor performance metrics to enhance engagement and sales.
Top Skills:
Microsoft Office SuiteObsStreamlabsTiktok Live Studio
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The Customer Success Manager is responsible for driving customer outcomes across a portfolio, managing relationships and retention, and collaborating across various teams to ensure value realization and maximize customer satisfaction.
Top Skills:
AICloudCustomer SuccessManaged ServicesSaaS
Company: Wahool
Location: Manhattan, NY (On-site)
Education: Bachelor’s Degree or higher
Language: English (Mandarin proficiency is a strong plus)
Rate: $20-$25/hour
About Wahool
Wahool is a leading social commerce platform and agency that empowers brands to monetize their digital spaces. By providing a full suite of AI-powered tools, products, and technology, we strive to be the #1 destination for influencers and creators to transform content creation into a thriving income stream. We are a global team with a mission to redefine the intersection of social media and retail.
The Role
We are looking for an Operations Specialist to join our team in Manhattan, NY, to oversee brand-sponsored livestreams on TikTok. This is an incredible opportunity to become an expert in live selling and kick off an amazing career in one of the fastest-growing commerce spaces in the world. You will be responsible for the technical, strategic, and relational success of our daily broadcasts.
Key Responsibilities
Location: Manhattan, NY (On-site)
Education: Bachelor’s Degree or higher
Language: English (Mandarin proficiency is a strong plus)
Rate: $20-$25/hour
About Wahool
Wahool is a leading social commerce platform and agency that empowers brands to monetize their digital spaces. By providing a full suite of AI-powered tools, products, and technology, we strive to be the #1 destination for influencers and creators to transform content creation into a thriving income stream. We are a global team with a mission to redefine the intersection of social media and retail.
The Role
We are looking for an Operations Specialist to join our team in Manhattan, NY, to oversee brand-sponsored livestreams on TikTok. This is an incredible opportunity to become an expert in live selling and kick off an amazing career in one of the fastest-growing commerce spaces in the world. You will be responsible for the technical, strategic, and relational success of our daily broadcasts.
Key Responsibilities
- Host Partnership & Strategy: Partner with livestream hosts to develop and execute promotional strategies and tactics based on their niche, target audience, and buyer personas to drive sales.
- Training & Onboarding: Provide in-depth training on product features, functionality, and key selling points to ensure hosts are prepared and persuasive.
- Daily Operations: Manage day-to-day livestream logistics, including TikTok account setup, scheduling, and providing real-time support and communications.
- Performance Monitoring: Actively monitor live streams and review data with hosts regularly to improve engagement, retention, and conversion metrics.
- Creator Growth: Consistently provide value to our livestream hosts and maintain strong, long-term relationships with Wahool’s top talent.
- Content Creation: Assist in developing short-form video content to support livestream traffic and brand awareness.
- Education: Bachelor’s degree or above is required.
- Location: Ability to work on-site at NY studio
- Software Proficiency: * Expert-level experience with Microsoft Office Suite (Excel for data tracking, PowerPoint for training decks, Word/Outlook). Familiarity with relevant streaming applications (e.g., TikTok Live Studio, OBS, or Streamlabs) is preferred.
- Attitude: A self-starter with a strong initiative and a "can-do" attitude.
- Skills: Excellent project management, analytical, and communication skills.
- Platform Expertise: Well-versed in social media (TikTok, IG, Facebook, etc.). Professional experience with TikTok Shop is highly preferred.
- Language: Mandarin proficiency is a strong plus
- Content Skills: Social media content creation (filming/editing) skills are a strong plus.
- Work at the forefront of the Social Commerce industry.
- Collaborative on-site environment in a major tech hub.
- Gain hands-on experience with cutting-edge AI tools for creators.
Wahool New York, New York, USA Office
New York, New York, United States, 11201
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
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