Title Operations Business Analyst

The Title Operations Business Analyst collaborates closely with other teams to evaluate and analyze current and future processes and tools for the purpose of identifying, defining, and implementing changes designed to increase efficiencies, decrease expenses, and/or drive revenue. This role will be in the Business Optimization team under the Title Operations department and reports to the Manager of Business Optimization. Primary areas of responsibility include reporting and technology enablement. Secondary areas of responsibility include generation and distribution of various reports, preparing advanced presentations, acting as system administrator for internal systems, ancillary support for various department technical needs, and budget planning. This position will be based in our Orlando, FL office. The role is expected to transition to a hybrid work model of three days on-site and two days remote after successful completion of a 90-day on-site onboarding period.

• Candidates must currently live within a commutable distance of Orlando, FL.
  No relocation assistance provided

Essential Job Functions:

• Develop, maintain, test, and publish various Cognos reports related to Title Operations data. On an ongoing basis, actively work with other teams to identify current and emerging reporting needs of those teams; analyze and define specific requirements to satisfy those needs; enhance existing reports or develop new reports utilizing Cognos Analytics to deliver practical, efficient, value-added reporting solutions; test and deploy new and enhanced solutions; and follow-up with the appropriate stakeholders to ensure that deployed solutions meet their reporting needs.
• Develop and maintain understanding of various internal Title Operations reports that are routinely generated and distributed internally. Understand the underlying logic and purpose of each such report and participate in the generation and distribution of such reports as requested. Be willing and able to address questions regarding all aspects of these reports.
• Actively collaborate with IT and other internal team members to define business requirements for system enhancements and defects and identify, document, and track IT priorities for the team. Routinely review IT reports of outstanding service requests for the purpose of verifying their validity and closing duplicate requests. Act as a liaison between other Title Operations team members and IT to triage urgent system needs and expedite their resolution. Participate in the review and approval of proposed IT system solutions.
• Collaborate with IT, other business units, and internal teams to coordinate and execute User Acceptance Testing (UAT) plans for system changes required to support day-to-day functions within Title Operations. Review system changes delivered by IT for testing to ensure complete understanding of the nature and intent of those changes. Conduct testing activities for the identified changes to verify that they are implemented as intended. Track and communicate all testing outcomes with all interested stakeholders. Coordinate additional testing of changes with identified Title Operations users and assist those users with all testing-related matters.
• Participate in the budget process, including annual budget planning, monthly review of the departmental P&L, and monthly forecasting. Demonstrate a sufficient understanding of the P&L structure to be able to identify and resolve expense and revenue coding errors. Demonstrate an understanding of the various business processes that drive P&L activity, and, using that knowledge, participate in all budget and forecasting activities as requested.
• Receive and respond to various requests and inquiries addressed to the Title Operations team. Respond to all such requests and inquiries in a timely manner and always maintain professionalism when communicating with others, including other team members, HGV owners and guests, third-party vendors, and HGV partners, among others.
• Act as system administrator for internal systems.
• Responsible for various account reconciliations and submissions of escheat funds to the state.
• Write, maintain, and publish Standard Operating Procedures for the various processes for which the team is responsible.
• Assume ownership and accountability for other tasks and duties as requested by leadership and complete such assignments with a sense of urgency and professionalism.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Completes all required Company training/compliance courses assigned.
• Adheres to Company and Department standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Required Qualifications:

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• 2+ years experience in writing complex reports.
• 2+ years experience in business analysis or similar role.
• Ability to create custom reports and analyze data.
• Detail-oriented, analytical, inquisitive, and capable of grasping complex concepts.
• Ability to work autonomously, to identify action items, to proactively initiate the tasks necessary to complete those items, and to provide timely status updates appropriately, all with limited supervision.
• Above-average proficiency in Microsoft Office applications. Must have a working knowledge of Excel (including modeling/analysis, charts, formulas, pivot tables, etc.), PowerPoint, and diagramming applications.
• Ability to lead projects across multiple departments and multiple organizations.
• Excellent verbal and written communication skills and the ability to present to management and executives.
• Ability to remain adaptable and flexible, to work under pressure, and to maintain productivity in high-stress, fast-paced environments.

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• 3+ years experience in the timeshare industry.
• 2+ years experience writing, maintaining, and publishing reports using the Cognos reporting platform.
• 2+ years experience building dashboards and visualizations in PowerBi