TMO Dispatcher

TITLE:  TMO Dispatcher

PAY RATE: $20 - $25 per hour

LOCATION: Midtown, Manhattan - New York, NY

EMPLOYMENT TYPE: Full-Time

SCHEDULE: 

•  8-hour, 10-hour, and 12-hour shifts available

• Due to the nature of the EMS industry, we operate 24 hours a day, 7 days a week. TMO Dispatchers may be asked to work days, nights, weekends, and holidays as needed.

BENEFITS:

• Sign-on Bonuses for Full-Time new hires of up to $3,000.

• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.

• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

• Call Management: Handle a high volume of incoming calls, prioritize, and dispatch calls using the CAD system 

• Resource Coordination: Determine the appropriate level of care and coordinate transport activities with field EMTs.  Coordinate daily operations of the EMS Zone assigned. 

• Customer Service: Provide courteous, professional service to medical facilities, the public, and fellow EMS staff 

• Trip Assignment: Assign trips to the appropriate resources based on need and availability 

• Billing Support: Collect patient billing information and ensure accurate documentation of prebilling activities 

• Training & Mentorship: Mentor new hires and provide guidance to staff in the absence of a supervisor or manager 

• Team Support: Act as a resource for colleagues and assist with operational needs 

• Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned shifts

• Perform other duties as required/assigned.   

Requirements:

• High School Diploma or GED. 
• NIMS IS 100, 200, 700, 800 
• Minimum 2 years of EMS dispatch experience. 
• Strong verbal and written communication skills 
• Excellent interpersonal and teamwork skills 
• Ability to multitask and prioritize tasks effectively 
• Ability to work both independently and collaboratively in a team environment 

Preferred Qualifications:

• 2-3 years of transportation dispatch experience (EMS dispatch preferred) 

• Strong geographical knowledge of service areas 

• Ability to remain calm and composed in high-pressure situations

• Proficiency in typing (40-45 WPM) and data entry   

• Familiarity with computer-aided dispatch (CAD) software 

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.