Trading Services Specialist

Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incentivizing collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.

Jump’s Client Market Making business provides clients with direct access to our liquidity across a wide range of asset classes in all market conditions. Leveraging our proprietary pricing platform, we deliver fully customizable and disclosed liquidity solutions designed to meet the unique needs of each of our clients.

As a Trading Services Specialist in our Client Market Making business, you will play a key role in onboarding clients, supporting global platform operations, and collaborating with business development, product, technology, and back-office teams to enhance the client experience.

This role is based in either Chicago, Illinois or New York, New York.

What You'll Do:

• Manage the entire client onboarding process including connectivity, session setup, conformance testing, and pilot trades.
• Monitor and resolve production issues to ensure a seamless client trading experience.
• Collaborate with developer and production reliability engineer teams to identify workflow and system issues, document/prioritize tickets, and deliver solutions.
• Partner with trading, product, and sales teams to turn client requests into actionable roadmap items.
• Create and maintain clear up-to-date documentation that enables team-wide knowledge sharing.

Skills You Need:

• Bachelor’s degree with demonstrated experience in a fast-paced, client-facing trading environment.
• 3 to 6 years of relevant experience working with trading systems, order entry protocols, market data protocols, troubleshooting technical issues and providing production support.
• Strong understanding of the client onboarding lifecycle, including FIX protocol, conformance testing, and network routing.
• Product expertise in at least one asset class (e.g., FX, CFDs, equities, fixed income).
• Proven ability to successfully lead and complete technical projects.
• Experience with data analysis using tools like Python (Pandas, NumPy), SQL, or KDB+.
• Flexibility to collaborate across time zones, including occasional off-hours work.

Benefits include:

• Private Medical, Vision and Dental Insurance
• Travel Medical Insurance
• Group Pension Scheme
• Group Life Assurance and Income Protection Schemes
• Paid Parental Leave
• Parking and Commuter Benefits