Training & Implementation Lead - Temporary (Remote)

Who We Are

At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Roles based outside of our Denver office can sit in any of the following states: Arizona, Alabama, Missouri, Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you are able to live and work full-time in one of the states listed above.

The Opportunity

The Training & Implementation Lead will play a critical role in rolling out OrthoFi products and services to orthodontic practices nationwide. This role is responsible for managing the end-to-end implementation process, aligning key stakeholders, following structured project plans, and ensuring a smooth transition for our clients. Typical implementations include several weeks of remote system training and setup, a few days of onsite training and coaching, and post-implementation support in collaboration with the Adoption and Account Management teams.

This is a temporary position through December 31, 2026, with the potential for continued opportunities based on business needs and performance.

Who You Are

The Trainers at OrthoFi are tenacious, driven and resourceful. They see challenges as opportunities and find the way to get to a win. They enjoy variety, have an eye for improvement opportunities, and brag about being on this team, citing ride-or-die teamwork, playing big, and having the best meme game in town. You don’t wait for tasks, you’re excited to share your skills and magic with the team and are always looking for ways to contribute. 

What You Will Do:

• Lead implementation and training efforts for orthodontic practices, ensuring successful adoption of OrthoFi solutions.
• Align with key stakeholders to manage scheduling, project timelines, and training needs.
• Conduct remote and onsite training sessions, providing hands-on support to orthodontic staff during system setup and go-live phases.
• Support post-implementation efforts, including hosting office hours, facilitating new staff training, and addressing ongoing training needs.
• Collaborate with cross-functional teams to ensure alignment and effective client handoffs.

What You Will Bring

• Bachelor’s degree required or equivalent work experience  
• A strong desire to work in a challenging, fast-paced environment 
• 2-4 years of client-facing training experience in software/service/processes strongly desired
• Orthodontic or dental experience is a plus—experience with OrthoFi is even better!
• Excellent presentation skills, professionalism, and poise. Plus, you like to do this! 
• Aptitude for building rapport and trust among others quickly, and others love to work with you
• Results Oriented, demonstrating creative problem solving and innovative thinking
• Professional / Adaptable communication skills to effectively interact in person, by phone or email 
• Excellent work planning and analytical skills is a must; ability to prioritize based on business need 
• You have a demonstrated ability to work successfully as part of a team and assist others
• Willingness to travel ~75% of the time in normal seasons (2-3 day, 3 weeks / month) 
• Experience with instructional design is nice to have  

What’s in it for you...

• Full medical, dental, and vision benefits
• 401(k) match at 3% after 90 days
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home
• Employer HSA contribution 
• Paid Parental Leave
• Company and team outings       
• Peer-to-peer recognition program
• Vendor discounts

Compensation: $70,000K - $75,000K/annually

**Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**

Work Authorization: You must be authorized to work for any employer in the US.