Manager, Field Training and Operations

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring a Field Training Operations Manager to lead, scale, and optimize our growing Field Training team. This person will be responsible for building the systems, processes, and team needed to deliver high-quality in-person onboarding experiences to our customers.

The ideal candidate has deep experience scaling field operations, leading high-performing teams, and building infrastructure that supports field-based implementation/onboarding work at scale. This role requires regular travel, strong cross-functional collaboration, and a passion for supporting customer success and driving measurable impact through field execution.

What You'll Do

• Lead and manage a growing team of Field Trainers and Sales Technicians—owning hiring, coaching, performance management, and team development.

• Build and scale the field training motion, including developing playbooks, defining KPIs, and establishing operational processes to support rapid growth.

• Optimize field operations: Oversee scheduling, resource allocation and travel planning for the team to ensure coverage and efficiency across regions".

• Drive cross-functional alignment with Product, Sales, and Customer Success to identify and solve onboarding bottlenecks, leveraging data and field insights to improve the customer experience.

• Own performance measurement, using KPIs and customer outcomes to evaluate training effectiveness and continuously refine the approach.

• Lead strategic projects across the customer lifecycle—from onboarding through post-training ramp—to improve retention, satisfaction, and speed to value.

• Travel regularly to customer practices to observe field training firsthand and inform improvements to team operations and customer delivery.

• Maintain internal systems, including documentation, SOPs, and training materials, to promote consistency and scale across a distributed team.

What We're Looking For

• 5+ years of experience in operations, implementation, field/territory management, or strategy roles within a fast-paced, high-growth environment.

• Direct experience hiring, building, and scaling a field team.

• Proven people management skills with a track record of developing strong, engaged teams.

• Strong project management and process-building experience, ideally in a field or customer-facing context.

• Excellent communication skills, both internal and customer-facing.

• Data-driven decision-maker with a strong record of managing a team with multiple projects to meet deliver timelines and activation targets.

• Highly organized and detail-oriented, with the ability to manage logistics and competing priorities.

• Willingness to travel regularly to support field training operations and team development (approx. 25–50% travel).

• A self-starter mindset with a “roll up your sleeves” attitude—no task is too big or too small.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Compensation Range: $116.5K - $137K