Program Optimization Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

100% Virtual (within the US)

Amex GBT Consulting is the consulting arm of Amex GBT and consists of 200+ consultants across the globe. Amex GBT Consulting brings the talent, tools and management consulting acumen needed to manage our client’s T&E spend and improve their return on investment.  Consulting focuses on business and operational strategy, strategic sourcing and program optimization to help our clients manage their travel spend. Our specialized expertise includes: Policy, Change Management & Compliance, Travel Program Management, Business Intelligence, Travel Category Management, Sustainability & ESG, and Cost Management.

The Consulting team consists of professionals from a wide variety of backgrounds - from the Air/Hotel/Ground industries, travel, management consulting, IT consulting and general management. Since its establishment in 2007, the practice has grown rapidly due to the maturity of the market and investments in the business.

POSITION SUMMARY

What You’ll Do:

When you are assigned to a new project, you will work alongside a consulting manager or other consulting associates. At times you may be required to undertake projects of your own.

• Guide and direct the customer in an efficient, effective manner to achieve the objectives as set for the project, within the agreed timelines and associated costs.
• Interact across a range of subject matters – where applicable - including sourcing and category management, expense management, stakeholder engagement and communication, and spend management. 
• Translate complex data into key messages and to present to internal & external stakeholders and counterparts  
• Work on several smaller sized engagements to begin with and as your skills and abilities develop will transition to larger sized engagements all backed up by continual training and development.
• Primary area of focus will be related to the Program Optimization practice line, which spans Travel Policy, Traveler Behavior Analytics and Optimization, as well as Change Management strategy development and delivery.

What We’re Looking For:

• The ideal candidate is a self-starter with experience in client facing environment
• An ambitious consulting associate to join our delivery team based virtually in the US or Canada
• Collaborative, energetic, flexible and can-do attitude
• Analytically minded, understands data with ease and is comfortable in its manipulation to draw insights and conclusions
• Can multi-task easily and manage competing priorities
• Ability to solve problems with quantitative thinking
• Exceptional interpersonal skills, listening ability and written presentation skills. Ability to deal with ambiguity and present/discuss work results in a compelling manner
• Ability to both maintain current programs as well as be creative in finding new opportunities for efficiency and savings in an established program
• Develops hypotheses and identifies data to evaluate based on client needs as well as industry trends and subject matter expert observations. Reviews and validates analyses, develops options/alternatives and creates insightful recommendations in context of total engagement. Strong innovative mindset
• Understanding of both TMC travel data and supplier/third party data (Air/Hotel/Car rental supplier, Corporate Card, Expense, etc.)
• Familiarity with data visualization tools and reporting (i.e., Tableau, Microsoft Office)

Preferred Qualifications:

• Ability to accommodate occasional client travel up to 10%
• Relevant travel experience, such as procurement, strategic sourcing, etc.
• Experience interacting effectively with people at all levels within a team or client organization
• Consulting, project management, analytic and travel/air/hotel industry experience

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!