Treasury Management Sales Support Specialist

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:

Provides operational and quality assurance support for the implementation and training of Treasury Management products and services. Products supported by Treasury Management could include:

• ACH Services
• Business Online Banking and Business Bill Pay
• Lock Box
• Remit
• Remote Deposit Capture
• Positive Pay
• Payroll Card  
• Wire Transfer Services
• Merchant Card
• Smart Pay Express
• International wires

ESSENTIAL FUNCTIONS:

• Prepares and verifies client set up and maintenance documents for Treasury Management customers
• Assist Sales Team in verifying customers current products.
• Act as liaison between Treasury Management Sales and Implementations.
• Advises internal and external clients of set up/revision requirements for Treasury Management services. 
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Provide Product Demos for customers as needed.
• Assist in scheduling Training and onboarding calls.
• Help verify pricing and billing setup.
• Duties and responsibilities require judgment, initiative, and attention to detail.
• Incumbent has frequent interbank contact with officers, employees, and customers.
• Build relationship with clients so that when Sales is unavailable this position can assist with customer requests.
• Basic support of products without the ability to make back office changes.
• Contact outside the workgroup could be in person or by phone and written correspondence. 
• Physical effort is average, requiring the use of computer equipment for most of the workday.

MINIMUM QUALIFICATIONS: 

• Bachelor’s Degree (strongly preferred) or associate degree and 3-5 years in Banking experience is required.
• Treasury management experience is strongly preferred.
• Requires excellent written communication, mathematical and general business knowledge.
• Ability to maintain high level of confidentiality is required.
• Must be proficient using Microsoft Windows and Microsoft Office Suite. 
• Must be able to work in a demanding, fast-paced, multi-tasked environment.
• Must be able to handle stress, establish priorities and meet deadlines.
• Must have the ability to work effectively in a team environment under minimal supervision.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)