Trust Operations Administrator

Job Description
Trust Operations Administrator
Wilmington, Delaware-Hybrid Schedule
Monday to Friday 8:30 a.m. to 5:30 p.m.
Summary:
As a Trust Operations Administrator, you will provide superior customer service to clients and Trust Administration teammates through effective operational system support. You will also be responsible for all processing transactions related to corporate trust activities administered through Delaware Trust Company.
Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.
Some of the things you will be doing:

• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
• Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.
• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.
• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the CSC Values.
• Maintain Delaware Trust Company internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Process daily transactions, including but not limited to check deposits and check issuance, daily activity reconciliations, asset set-up on FIS Addvantage system, and produce internal and external reports including client statements
• Maintain documentation regarding all activity, ensuring all transaction requests are filed
• Actively communicate with the admins on any issues regarding their requests, through completion
• May process invoices, payments, and report on aged receivables
• Assist with regulatory reporting, regulatory and departmental compliance, internal and external audits
• Participate in testing and maintaining disaster recovery plan
• Maintain the client, tax, and market value information in the trust accounting system
• Maintain the bondholder records in the Transtar securities processing application
• Continually evaluate current processes and recommend process improvements
• Assist with escheatment and abandoned property reporting.

What skills, experience and qualifications do you need?

• Experience with Trust Operations required; Corporate Trust preferred
• Excellent communication, organizational, multi-tasking and problem-solving skills
• Strong computer skills including Microsoft Office with an emphasis on Excel
• Strong attention to detail and analytical abilities
• Previous operations experience in the corporate trust/financial services/securities processing industry is a plus
• Desire to contribute to our clients' success by delivering excellent client service.
• Work well with teammates and individually as needed
• Experience with the Depository Trust Company "DTCC" processing is a plus, but not required. Experience with FIS software is a plus but not required
• Experience with FIS Addvantage, and Transtar are a plus.

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.