Underwriting Administrative Assistant

About Converge

Converge fuses cyber insurance security and technology to provide businesses with clear, confident cyber protection. Deploying a proprietary data ecosystem underpinned by expert underwriting, it provides risk solutions that deliver high value strategies with improved outcomes. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.

Position Overview

As an Underwriting Administrative Assistant, you will have experience in providing administrative support to various insurance departments, in addition to strong customer service and analytical skills. We’re looking for:

Accountability: Takes ownership and responsibility for actions and outcomes, performance and results

Change Management / Resilience: Stays focused and energized through ambiguity, change and strenuous demands

Communication: Demonstrates effective verbal, written, and listening communication skills

Customer Focus: Provides service excellence to internal or external clients

Judgment / Decision Making: Exercises sound judgment, makes decisions and commits to a position

Leveraging Differences: Works with and includes people from different backgrounds, experiences, cultures, etc…

Tasks:

• Partners with Accounting and Product teams to establish support needs for new and in force policies including accounting and product operational support.
• Follows up on premium payments, issues notices of cancellation, provides policy loss runs as requested, and solicits renewal applications.
• Manages accounts receivables functions and reconcile payment discrepancies.
• Undertakes ongoing compliance and regulatory training as required.
• Adheres to company policies, procedures, and guidelines.
• Delivers a positive customer experience for clients and colleagues, working effectively as part of the team.
• Supports ad-hoc projects as needed.

Qualifications Desired:

• 1-3 years of insurance industry experience preferred
• Intermediate time management skills and ability to prioritize daily assignments
• Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines
• Advanced attention to detail
• Advanced verbal and written communication skills required to manage customer service requests, provide information to Insurance professionals and to respond to oral and written instructions
• Strong cyber security knowledge and know-how and stay ahead of emerging technology and tools
• Strong Microsoft Office (Excel, Word and PowerPoint) skills

Education

• Bachelor’s degree.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

• Ability to lift up to 15 pounds occasionally.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement 

Converge Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, veteran status, or any other legally protected characteristic.