Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Unit Manager will lead Identity Governance activities, implement SailPoint IIQ solutions, and manage cross-functional projects effectively.
Top Skills:
Atlassian (JiraAzure DevopsBambooBeanshellBitbucket)GitIdentity & Access ManagementIdentity GovernanceJenkinsOracleSailpoint IdentityiqSQLSybaseTerraform
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Software Engineer I role involves implementing AI solutions, utilizing multiple tech stacks, AI frameworks, and developing applications on cloud platforms.
Top Skills:
Azure AiCi/CdPythonPyTorchTensorFlow
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Manager Product Development Engineering leads product teams, manages Agile processes, enforces best practices, and drives feature delivery and team performance.
Top Skills:
Agile PracticesApplicable Development LanguageApplication Design/ArchitectureCi/CdCloud Native TechnologiesDevsecopsSecure Design And Coding Practices
Description and Requirements
• Manage teams and ensure SLAs are met including demand and capacity management
• Review/generate reports to monitor performance
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle customer, employee and internal partner escalations
• Provide inputs on process and system to the team members
• Client Interaction, where required at the level of supervisors including timely response
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Firm understanding of policies and procedures and can articulate processes in customer interactions
• Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy
• Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition
• Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities
• Effectively manage research/resolution/follow-ups for closure of open items
• Build relationship with Onshore Management to ensure a "one-team approach".
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
• Manage teams and ensure SLAs are met including demand and capacity management
• Review/generate reports to monitor performance
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle customer, employee and internal partner escalations
• Provide inputs on process and system to the team members
• Client Interaction, where required at the level of supervisors including timely response
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Firm understanding of policies and procedures and can articulate processes in customer interactions
• Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy
• Motivate team members, anticipate staffing needs, acquire talent for the future, develops talent (Identify High potential resources) and manage attrition
• Provide coaching and feedback to team members to enable them to improve their performance to raise individual and organizational capabilities
• Effectively manage research/resolution/follow-ups for closure of open items
• Build relationship with Onshore Management to ensure a "one-team approach".
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife New York, New York, USA Office
200 Park Ave, New York, NY, United States, 10166
MetLife Bridgewater, New Jersey, USA Office
501 Route 22, Bridgewater, NJ, United States, 08807
MetLife Whippany, New Jersey, USA Office
One MetLife Way, Whippany, NJ, United States, 07981
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
