US Payroll Administrator

Lush Cosmetics North America supports over 250 retail stores across Canada and the United States, with manufacturing centers in Vancouver and Toronto. We are known globally for our fresh, handmade cosmetics, including bath, skin, and hair care products. Our work is rooted in ethical sourcing, environmental activism, and community impact. We believe in advocating for people, animals, and the planet, while creating a workplace where individuals can connect their values to the work they do every day. 

The Payroll Administrator - US plays an essential role in growing talent in our business through collaboration and sharing best practices with the Payroll team. You know how to be curious about opportunities, and how to be real with feedback and support for each business unit you support. 

As the Payroll Administrator - US, you will be responsible for all activities regarding US payroll processing and administration, including tasks such as entering payroll information, conducting precise calculations, and safeguarding the confidentiality of employee records. There is opportunity to shift into supporting different payroll frequencies and support projects during your tenure at Lush. This role specifically will be supporting our weekly payroll administration process in New York. 

We are looking for a talented individual with a keen eye for detail, strong analytical skills, and efficient data processing abilities to join our collaborative team at Lush Cosmetics. Our ideal candidate will have a passion for navigating complex information and ensuring the utmost accuracy in all payroll-related duties. 

As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to client needs. Our Lush staff live with purpose, by aligning their personal values with the values of our company, and bringing their work and life paths into one holistic journey. Join us on the #mylushlife journey.

Reporting to the Payroll Supervisor, the US Payroll Administrator will undertake the following RESPONSIBILITIES: 

• Maintain payroll information by collecting, calculating and entering data into payroll system (ADP WFN) as well as retrieving data when necessary;
• Process new hires and onboarding of new employees and termination; review accuracy and completeness of the information received and investigate/follow up on any anomalies and discrepancies;
• Assist in ensuring accurate tracking of vacation and sick balances;
• Respond to inquiries and requests in payroll ticketing system;
• Assist with monthly, quarterly and year end calculations and reports;
• Resolve payroll discrepancies by collecting and analyzing information and interacting with various departments, managers and employees;
• Maintain payroll operations by following policies and procedures and reporting needed changes;
• Maintain employee confidence and protect payroll operations by keeping information confidential;  
• Communicate with leaders, employees, colleagues and service providers in a professional manner;
• Process ad hoc requests as assigned and support senior team members in tasks as assigned;
• Respond and fulfil requests for employment verifications, IRS requests, WCB and wage garnishment requests;
• Maintain detailed records and documentation of payroll functions for audit purpose, in accordance with statutory requirements;
• Maintains a wide variety of payroll information, files and records in written and electronic formats for the purpose of providing an up-to-date reference and audit trail for compliance;
• Research discrepancies of payroll information and/or documentation (e.g. timesheets, leave forms, etc.) for the purpose of ensuring accuracy and adherence to procedures prior to processing.

You bring the following QUALIFICATIONS:

Required:

• 3-5 years' of recent payroll US experience or an equivalent combination of education and related experience
• Experience and good working knowledge of payroll systems (ADP WFN preferred), internal controls and management
• Experience in processing of hourly timesheets, salaries, bonuses and other forms of compensation
• Ability to prepare ad hoc reports using MS Excel (intermediate level preferred)
• Intermediate proficiency in MS Excel and MS Word
• Must be able to handle confidential information in an ethical and professional manner
• Sound analytical thinking, planning, prioritization and execution skills
• Effective attention to detail and a high degree of accuracy
• Ability to respond appropriately in pressure situations with a calm and steady demeanor
• Ability to effectively communicate both verbally and in writing
• Strong customer service focus, work ethic and positive team attitude
• Knowledge of legal and regulatory compliance and procedures including labour laws and employment standards in all jurisdictions in which Lush operates

Preferred:

• PCP designation or actively working towards designation
• Post-Secondary education in Accounting, Business or Finance is preferred or combination of education and work experience

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.

Job Type: Permanent, Full Time. Remote - US

Recruitment Process Overview: