UX Program Manager

We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem. 

This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI-enabled delivery practices. 

The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross-functional program management expertise. You will partner closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user experience quality at scale. 

Potential Locations: Boston MA, Columbia SC, Bolivar MO. 

What You’ll Do 

UX Platform & Program Leadership 

• Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams  

• Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives  

• Improve visibility into priorities, dependencies, risks, and overall UX delivery health  

Design Systems & Backlog Operations 

• Support Design Systems governance, adoption, release coordination, and component lifecycle management  

• Oversee UX and Design System backlog prioritization, intake, and roadmap alignment  

• Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities  

AI-Enabled Workflow & Operational Excellence 

• Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams  

• Establish scalable operational frameworks, quality standards, metrics, and reporting practices  

• Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency  

What You’ve Done 

Required Qualifications 

• 5+ years of experience in Program Management, DesignOps, Product Operations, UX Operations, or Technical Program Management  

• Experience supporting Product Design and/or Design Systems organizations  

• Strong understanding of agile product development and cross-functional delivery models  

• Experience managing complex programs across distributed teams and stakeholders  

• Excellent communication, facilitation, and organizational leadership skills  

• Strong systems-thinking mindset with the ability to improve operational scalability  

Preferred Qualifications 

• Experience working with enterprise-scale Design Systems  

• Familiarity with AI-assisted workflow tooling and automation practices  

• Experience with accessibility governance and UX quality standards  

• Knowledge of Product Operations or platform delivery models  

• Experience with operational analytics and delivery metrics  

• Familiarity with tools such as Figma, Azure DevOps, Jira, Confluence, Mural, Aha, or Linear  

Knowledge, Skills, Abilities and Behaviors 

• Strong understanding of UX, Design Systems, and product development lifecycles  

• Experience leading cross-functional programs across UX, Product, and Engineering teams  

• Ability to manage and prioritize UX and Design System backlogs at scale  

• Knowledge of DesignOps, ProductOps, and operational governance practices  

• Experience improving workflow efficiency, delivery processes, and operational scalability  

• Familiarity with AI-assisted workflows, automation, and intelligent operational tooling  

• Strong systems-thinking and organizational problem-solving abilities  

• Ability to establish operational frameworks, standards, and governance models  

• Excellent communication, stakeholder management, and executive presentation skills  

• Ability to manage complex dependencies, risks, and competing priorities  

• Experience using tools such as Figma, Jira, Confluence, Miro, Airtable, or similar platforms  

• Knowledge of accessibility standards, UX quality practices, and experience consistency principles  

• Ability to use metrics, reporting, and operational analytics to drive decision-making  

• Strong collaboration and leadership skills in highly matrixed environments  

• Ability to balance strategic planning with hands-on operational execution  

 Success in This Role Looks Like 

• UX teams operate with greater clarity, consistency, and efficiency  

• Design System adoption increases across product teams  

• Cross-functional initiatives execute with improved alignment and predictability  

• Operational overhead and delivery friction are reduced  

• AI-enabled workflows improve productivity without compromising quality  

• Leadership gains visibility into UX health, priorities, and delivery outcomes  

• Product experiences become more scalable, accessible, and consistent  

Why Join Us 

You’ll help shape the operational foundation for how modern product experiences are built and scaled. This role sits at the intersection of UX, systems thinking, operational strategy, and AI-enabled transformation. 

You’ll work alongside leaders across Product, Design, and Engineering to build the next generation of experience delivery capabilities. 

WHAT WE STAND FOR:    

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.    

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.  

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.   

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].   

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.  

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.    

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

• 135,900 - 194,200 Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
• 129,500 - 185,000: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
• 123,100 – 175,900: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
• 109.000 – 170,400: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.

AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.