UX Quantitative Researcher

Citi, the leading global bank, has approximately 200 million client accounts and does business in nearly 160 countries and jurisdictions. We are leading the next era of global business by undertaking a massive effort to make sure we can manage the speeds and volumes of the digital age while helping our clients and customers address the challenges of an ever-evolving world.  We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

We are seeking a UX Quantitative Researcher to join our Design & User Experience organization. You will play a critical role in driving efforts to transform and improve our clients’ digital experiences. Our team is laser-focused on improving the client experience by using data & insights to drive product priorities while maintaining a constant cycle of feedback and iteration to ensure progress. You will play a lead role in helping partners in UX, product management, and technology understand user needs and behaviors. Your work will generate essential inputs for designing useful, usable products that meet and exceed user needs. You will work with stakeholders across functions and levels and influence all stages of product development. Our Quant UXRs use methods and tools that include survey research, in-product intercepts, behavioral analytics, regression analysis, and logs analysis.

You possess a deep knowledge of how to gather, analyze and make sense of UX data to better understand behavior, and can work independently to design, execute and analyze quantitative research studies. You have led influential UX research initiatives, made sense of complex data sets, and have effectively integrated self-reported and behavioral data to conduct driver analyses and longitudinal impact studies. You are passionate about turning research insights into actionable recommendations and skilled at prioritizing research investments for maximum impact. Most importantly, you’re energized by the opportunity to influence a large-scale digital transformation by representing the wants and needs of our clients through impactful insights.

Must Have:

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.

• 5 years of experience in an applied research setting or similar.

• 3+ years of product research experience in an applied setting

• Expertise in survey design and analysis

• Ability to translate complex data into actionable insights and concrete recommendations for improving the user experience.

• Excellent written and verbal communication skills with the ability to present research findings and recommendations to both technical and non-technical stakeholders.

• Experience designing, collecting and analyzing data from site intercepts

• Demonstrated expertise in descriptive, inferential, and multivariate statistics (e.g., t-test, correlations, regression analysis), and experimental design

• Proficiency in statistical analysis software (SPSS, Qualtrics) and data visualization tools

Preferred qualifications:

• Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.

• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).

• Experience building data dashboards

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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