Vendor Relations Coordinator

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
   

We’re Looking For:

Our Vendor Relations Coordinators strive to provide excellent service to all of PAR’s repossession vendors.  This high-impact position will allow you to navigate areas that are not so black and white and work to develop customized solutions based on the vendor’s needs. 

You Are:

• Organized. You have excellent attention to detail and can effectively manage accounts and inquiries.

• Customer-oriented. You possess strong interpersonal skills and can provide exceptional service to internal and external customers.

• Tech-savvy. You are proficient in using computer systems and Google Workspace applications.

You Will:

• Work with unique and complex situations regularly

• Drive positivity into what are often negative situations for repossession vendors

• Be an investigator and gather documentation on each account to be able to allow a repossession vendor to contract with PAR North America’s services

• Collaborate with team members to provide excellent customer service

• Maintain excellent customer service skills in a high volume and fast-paced environment through written and verbal communication

• Act as a liaison between client teams and recovery vendors

• Monitor and process all account transactions in our internal queue system

• Perform Audits on recovery vendors to ensure they are meeting PAR standards

• Maintain log of all daily activities through provided productivity tracking methods

Must Have’s: 

• High School Diploma or equivalent is required. Bachelor’s degree preferred.

• Previous customer service, recovery, collections, or remarketing experience is preferred.

Nice to Have’s:

• Excellent organizational and communication skills. Must be able to communicate effectively verbally and in writing. 

• Competent office skills are required.  Daily use of Google applications such as Gmail, Docs, and Sheets. 

• Implement and assure adherence to all company policies and procedures.

• Demonstrate a commitment to stated values and business ethics.

• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Sound like a match? Apply Now - We can't wait to hear from you!
 

Compensation Range of