Five9 Logo

Five9

Verint Reports Engineer

Posted 2 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in United States
82K-229K Annually
Senior level
Remote
Hiring Remotely in United States
82K-229K Annually
Senior level
As a Verint Reports Engineer, you will develop and deploy custom SQL-based reporting solutions using Verint and Five9 data, collaborating with teams to meet client requirements and maintain report libraries.
The summary above was generated by AI

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

As a Verint Reports Engineer, you will support the development and deployment of custom Verint and Five9 VO reporting solutions for our clients. You will work under the guidance of senior engineers to collect requirements, build and test SQL-based reports, and ensure successful implementation in production environments.

Responsibilities:
  • Assist in gathering and refining reporting requirements from stakeholders.
  • Develop, test, and maintain custom SQL report scripts based on Verint WFO data.
  • Develop, test, and maintain custom SQL report scripts based on Five9 VO data.
  • Collaborate with Sales, PS, and Support teams on report design and delivery.
  • Participate in maintaining a reusable library of custom reports and templates.
  • Troubleshoot and debug scripts with support from senior team members.
Requirements:
  • 5-8 years of development experience.
  • Solid understanding of Verint WFO / Five9 VO products and data structure.
  • Proficiency in SQL and familiarity with query tuning.
  • Good written and verbal communication skills.
  • Willingness to work independently while accepting guidance.
Success Factors:
  • Shows strong learning agility and willingness to take on new challenges.
  • Delivers quality code with support and mentorship.
  • Meets delivery timelines for small to mid-size report requests.

 

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.  For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$82,300$228,800 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Top Skills

Five9 Vo
SQL
Verint Wfo

Similar Jobs

3 Minutes Ago
In-Office or Remote
Bingen, WA, USA
184K-253K Annually
Senior level
184K-253K Annually
Senior level
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Lead growth initiatives and partnerships in the US Domestic aerospace and defense sectors, focusing on business development and customer engagement.
Top Skills: Microsoft Office SuiteSalesforce
6 Hours Ago
Easy Apply
Remote
US
Easy Apply
160K-180K Annually
Senior level
160K-180K Annually
Senior level
Information Technology • Cybersecurity
Manage and develop phishing and social engineering training content, analyze threats, collaborate on security outcomes, and translate technical knowledge for nontechnical users.
Top Skills: CSSHTML
6 Hours Ago
Easy Apply
Remote
US
Easy Apply
170K-195K Annually
Senior level
170K-195K Annually
Senior level
Information Technology • Cybersecurity
As a Staff Platform Engineer, you'll build automated tools for operations, enhance observability in cloud environments, and maintain CI/CD pipelines to support scalable services at Huntress.
Top Skills: AzureEcsGoKubernetesLinuxPostgresPythonTerraform

What you need to know about the NYC Tech Scene

As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.

Key Facts About NYC Tech

  • Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
  • Key Industries: Artificial intelligence, Fintech
  • Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
  • Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account