Vice President, Global Networks

JOB SUMMARY

The Vice President, Global Networks is a technology executive responsible for leading Marriott International’s global network services organization. Validates that value is achieved as anticipated from the in/out sourced network services, that overall services and the service levels are maintained and continually improved, that any problems with the day-to-day delivery of services are minimized. Manages the performance compliance to the service level agreements (SLAs) through regular performance reporting, monitoring of service level infractions and developing new SLAs and metrics as needed.  Oversees the planning and forecasting of service consumption, quality of service and customer satisfaction.

Leads the team that is responsible for effective executive/management level relationships to facilitate a two-way flow of information around strategies, priorities and issues.  Facilitates the highest level of service availability and efficiency as benchmarked against industry standards and consistent with Global Technology goals. 

CANDIDATE PROFILE

Required

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or related technical field
• 12+ years of network service leadership experience
• 8+ years’ experience in running a data service organization
• 5+ years’ experience in running a voice service organization
• Direct management of cross functional, sourced, or matrixed teams
• Demonstrated success leading large, multi-disciplinary global network services organizations
• Strong experience partnering with cybersecurity teams to deliver secure by design platforms
• Proven ability to influence senior executives and lead transformation in complex, matrixed enterprises
• Strong financial acumen with experience managing large technology budgets and vendor portfolios in excess of $20M 

Preferred

• Graduate degree
• Demonstrated success leading globally distributed teams across regions and cultures
• Hospitality, consumer, or highly regulated industry experience
• Demonstrated success leading large-scale initiatives/transformations
• Proven management experience in strategic planning and budgeting within one or more business groups
• Experience with and knowledge of IT outsourcing activities in a managed services environment
• Strong understanding of ITIL v3 Framework
• Good process management, negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience in business systems and process planning
• Knowledge of business environment, service requirements and hospitality culture
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Solid understanding of IT financial structures and ability to manage corporate financial practices and standards – including drivers of process costs
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Experience in security activities including proactive and reactive efforts

CORE WORK ACTIVITIES

1. Global Network Services Leadership 

• Provides leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services  
• Provides technical leadership, oversight, standardization and validation of the overall network architecture and effectiveness of the infrastructure servers 
• Sponsors the efforts on research, design, and implementation of software components that are standards based, high performance, highly available and secure delivering the required business functionality. 
• Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the server services
• Network Service Technologies include:
  • Network Load Balancers
  • Dynamic Host Connection Protocol (DHCP)
  • Network Access Control (NAC)
  • Network Routers and LAN Switches
  • Global Traffic Management
  • Content Delivery Networks
  • Network Capacity Management
  • Telecom Vendor Management
  • VOIP, SIP, SSB technologies and delivery methodologies
  • PBX technologies
  • Voicemail technologies
• Understand the business and customer needs to introduce solutions that grow the bottom line and/or speed time to market.
• Provide Documents with a focus on how server services will be leveraged in the solution architecture.
• Participate in the evaluation and selection of infrastructure service products.
• Work closely with the enterprise architect to ensure alignment of plans with what is being delivered.
• Institute governance based on best practices and ensure proper alignment to projects and major initiatives
• Sponsor analysis of the current environment to detect critical deficiencies and recommend solutions for improvement.
• Sponsor analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.
• Support Solution and Domain Architecture by providing architecture direction in terms of technology, software and infrastructure for projects in the delivery life cycle
• Utilize capability modeling to align infrastructure strategy and planning with business strategy and goals.
• Promote the benefits of infrastructure services to the organization educate the team on infrastructure concepts.
• Consult with project teams to identify when it is necessary to modify server services to accommodate project needs.
• Consult with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.
• Oversee the documentation of all architecture design and analysis work.
• Define, design, implement and promote standard configuration and change management, processes and practices.
• Develop and maintain infrastructure strategy documentation and plans.

       1. Managing Network Processes & Tools 

• Works with direct reports to facilitate consistent delivery of network service delivery
• Facilitates compliance with the standard set of tools and processes that will drive consistency and predictability with the network for all client groups including:
• Estimating standard tools and processes, incorporating flexibility for small and large projects
• Deployment standard tools and processes
• Monitors projects for adherence to defined network delivery processes
• Communicates to IT Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary
• Communicates important network program changes that affect service provider and /or Marriott operations

        2. Stakeholder Partnership and Management 

• Manages network in partnership with IT teams, business partners and providers
  • Provides project management of business projects
  • Oversees effective reporting within the network team
  • Leads project reviews with team
  • Manages day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
  • Monitors projects for alignment with defined business case process
  • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
  • Manages, and improves service level reporting to managed network
  • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
  • Assists with application, development and maintenance of service provider project management standards and tools
  • Collaborates across IT delivery and engages service providers to ensure client satisfaction
• Works with network service providers
  • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of agreement
  • Works with team to progress the service providers services to match client needs
  • Facilitates team and service provider compliance with the agreement
  • Validates service levels meet business needs
• Supports the IT organization
  • Provides input to IT’s business strategy and planning as needed
  • Supports and follows defined IT Governance decision rights, standards and practices
  • Emphasizes accuracy and effectiveness of estimating and planning management with team
  • Provides input to business/discipline and continent IT budgets

    3. Continuous Improvement 

• Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
• Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.