Vice President of Operations

Are you looking for a place where you can bring your skills? 

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

The Vice President, Operations provides strategic and operational leadership for Aire Serv, driving franchise system performance, operational consistency, and profitable growth. This position leads the team responsible for supporting franchise owners and partners closely with the Brand President and cross-functional leaders to translate Brand strategy into scalable operating plans, tools, and practices. The ideal candidate combines strong business acumen, collaborative leadership, and a commitment to helping franchise owners succeed. 

As a Vice President, Operations on the Aire Serv leadership team, a typical day for you will include: 

• Partner with the Brand President to develop and execute short- and long-term operating plans, budgets, growth strategies, and Brand priorities. 

• Lead franchise system operational performance, including sales growth, profitability, same-store sales growth, and consistent execution of Brand standards and operating practices. 

• Establish and continuously improve operating policies, systems, tools, and processes that strengthen Brand differentiation, operational consistency, and franchisee performance. 

• Lead, develop, and manage Franchise Business Coaches and other assigned support team members, setting clear expectations and ensuring effective support for franchise owners. 

• Oversee the evaluation of franchisee financial and operational performance, including annual budgets, operating plans, key performance indicators, and overall business health. 

• Develop communication, training, reporting, and benchmarking practices that provide franchise owners and Brand leadership with timely, relevant, and actionable information. 

• Collaborate with Legal, Compliance, Training, Marketing, and other teams to support franchise agreement requirements, regulatory compliance, receivables, required documentation, regional meetings, new-franchisee training, and Brand events. 

• Evaluate new services, products, and vendor opportunities, and partner with the Brand President to maintain productive vendor relationships that support the franchise system. 

• Perform other duties as required. 

Required Qualifications: 

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field. An equivalent combination of education and relevant experience may be considered. 

• Ten or more years of experience in operations, franchise operations, multi-unit operations, field leadership, or a related role. 

• Experience leading and developing teams responsible for supporting business owners, franchise owners, or geographically dispersed operating locations. 

• Experience managing financial and operational performance, including budgets, profit and loss statements, key performance indicators, and business plans. 

• Experience developing and implementing operating strategies, policies, systems, and processes across a distributed organization. 

• Strong strategic and operational leadership skills, with the ability to translate Brand priorities into clear plans and measurable actions. 

• Strong financial and analytical skills, including the ability to interpret balance sheets and operational reports, identify risks and opportunities, and implement practical solutions. 

• Excellent verbal and written communication skills, with the ability to build relationships, influence decisions, and collaborate across a complex, matrixed organization. 

• Strong organizational and project-management skills, with the ability to manage multiple priorities and lead complex initiatives through successful execution. 

• Ability to resolve conflict objectively and professionally, respond constructively to feedback, and maintain a collaborative, team-oriented approach. 

• Ability to handle sensitive and confidential information with discretion. 

• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint or similar tools. 

• Ability to travel up to 20% for franchise visits, company meetings, conferences, and Brand events. 

Preferred Qualifications: 

• Experience within a franchise system or multi-unit service organization. 

• Experience in HVAC, home services, or a related service-based industry. 

• Experience working with franchise agreements, Franchise Disclosure Documents, and franchise compliance requirements. 

• Experience leading field-based teams, including Franchise Business Coaches or similar operational support roles. 

Work Environment & Schedule: 

• Full-time, Monday–Friday, 8:00 AM–5:00 PM CT. 

• Hybrid work model 

• Office locations: 

• 500 E John Carpenter Fwy, Irving, TX 

• 1010 N University Parks Drive, Waco, TX. 

• Competitive Pay: Commensurate with experience. 

• Benefits: Comprehensive benefit offerings available through: Neighborly Benefits 

• Financial Benefits: Equity and bonus opportunities. 

Physical Requirements: 

The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds.   

The Associate is exposed to typical office working conditions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at any time.       

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. 

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